- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 13, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is seeking a Department Manager for its skincare and fragrance department in Frederiksberg, Denmark. The permanent, full-time, on-site role leads and develops the team, oversees customer experience, operations and commercial performance, and drives monthly and annual sales targets.
Role & Responsibilities
- Support and advise the team across makeup, skincare, haircare and fragrance departments, sharing beauty trends on the sales floor.
- Welcome customers, understand their needs and close sales in line with the Sephora Attitude.
- Sell products through in-depth product knowledge and build customer relationships on an equal footing.
- Share knowledge of products, trends and beauty news.
- Lead, coach and develop the team to deliver an outstanding customer experience.
- Induct new employees and organize training courses.
- Manage the sales floor to ensure smooth daily operations and commercial excellence.
- Model the Sephora Attitude and pass on Sephora’s DNA.
- Delegate tasks and ensure they are completed successfully.
- Communicate targets clearly and motivate the team to achieve them.
- Conduct inventories to ensure optimal product availability.
- Manage the full product handling cycle, including receiving, storage, stock transactions, returns and testers.
- Ensure the store is opened and closed correctly, including cash register closing.
- Oversee daily store maintenance, including cleanliness, pricing, product replenishment and tester ordering.
- Collaborate on visual merchandising, brand updates and in-store activations.
- Support Click & Collect processes where available.
- Run the department in accordance with Sephora Audit rules.
- Monitor and manage departmental expenses.
- Achieve monthly and annual sales targets, including year-on-year sales growth.
- Carry out additional tasks related to daily business.
- Monitor customer satisfaction and feedback, staff productivity and engagement, stock availability and replenishment efficiency, compliance with operational routines, turnover against targets, category development, retail KPIs (including MS, IPT, AVB, CR and number of services), and inventory schedules.
Qualifications
- Experience in retail and team leadership, ideally in a premium or service-oriented environment.
- At least 3 years of professional experience in the relevant department.
- Strong understanding of retail KPIs and store operations.
- Comfort with visual merchandising, stock management and customer service.
- Confidence using retail systems and tools.
- Good knowledge of the beauty industry and trends.
- Fluent in English or the country’s native language.
- People-oriented approach, creativity, innovation, pursuit of excellence and an entrepreneurial mindset.
Skills
Experience
At least 3 years of professional experience in the relevant department; experience in retail and team leadership, ideally in a premium or service-oriented environment.
Workplace
The successful candidate will be located in Frederiksberg, Capital Region of Denmark, Denmark, with easy access to Copenhagen.
Explore jobs in Denmark.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Supervisor», «Department Team Leader», «Beauty Department Manager», «Retail Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.