Sephora Data Insights Manager

About Sephora

Sephora is a global leader in beauty retail and a brand within the LVMH group. Renowned for its expansive assortment of prestige cosmetics and a digitally advanced omnichannel experience, Sephora cultivates an inclusive, fast-moving retail environment that prizes creativity, client centricity, and data-driven innovation.

Role & Responsibilities

• Develop, maintain and own performance reporting, dashboards and regular insight cadences for Client Services across channels and platforms.
• Translate quantitative and qualitative findings into prioritized recommendations with measurable outcomes and business cases (ROI/benefit models).
• Design and implement measurement frameworks that link operational changes to client experience, efficiency and cost drivers.
• Partner cross-functionally with Technology, Product, Data Platform, Operations and other stakeholders to define requirements, align data definitions and support initiative delivery.
• Quantify impact and track initiatives from launch through adoption and outcomes; ensure dependencies and trade-offs are documented.
• Represent the voice of Client Services in roadmap and prioritization forums and present insights, risks and trade-offs to Senior Leadership.
• Enable and iterate on AI-powered insights by configuring, monitoring and improving AI-enabled features in Client Services tools; validate outputs and define success metrics.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–8+ years analyzing large quantitative and qualitative data sets to identify trends, opportunities and risks.
• 5–8+ years using data analysis tools including SQL with ability to write intermediate-level queries for data extraction.
• 5–8+ years designing and implementing process improvements for complex, large-scale projects.
• 2–3+ years working with AI-enabled analytics tools (e.g., conversation analytics) to monitor performance and translate learnings into process or workflow changes.
• Proven ability to translate complex data into clear, actionable business insights and to build persuasive business cases.
• Excellent communication skills with experience presenting to senior leadership and collaborating across multiple functions.

Skills

Experience

Minimum 5–8 years of progressive experience analyzing large-scale quantitative and qualitative data, designing process improvements, and driving data-informed decisions across multiple functions; 2–3 years of hands-on use of AI-enabled analytics/conversation analytics tools.

Education

Bachelor's degree

Workplace

Compensation

The base compensation for this position ranges from USD 117,895 to USD 131,765 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA/HSA; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); PTO, flexible and protected leave; tuition reimbursement and development programs; 30% merchandise discount, product gratis opportunities and LVMH flash sale discounts; 24/7 mental health and financial coaching (Modern Health, Financial Finesse); volunteer and donation matching.

Culture

Sephora promotes an inclusive, client-obsessed culture that blends retail energy with digital innovation. As part of the LVMH family, the workplace emphasizes fast-paced collaboration, continuous learning and a commitment to diversity and creativity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.