- Location
- Trois-Rivières Quebec Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Oct 17, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Customer Service Team Lead supports Sephora’s sales-floor teams, ensures the selling model and visual standards are delivered, and helps the store meet and exceed its goals. This permanent, full-time role includes acting as manager on duty, supporting staffing and client coverage, and contributing to hiring and team engagement.
Role & Responsibilities
- Support all areas of the sales floor, including color, skincare, fragrance and Sephora Collection, or a combination of these areas.
- Ensure beauty advisors follow Sephora’s selling model, understand store sales and opportunities, and meet relevant targets.
- Support the operations team in ensuring sales-floor merchandising concepts and visual elements meet company standards, while maintaining the sales floor’s appearance and atmosphere.
- Regularly act as the manager on duty and engage with team members and clients on the sales floor.
- Understand store sales and business opportunities, allocate floor coverage to meet client needs, and adjust staffing levels when needed to meet client expectations.
- Participate in interviews for candidates joining the relevant sales-floor teams, as needed.
- Promote team engagement by demonstrating Sephora’s values: client passion, innovation, expertise, work-life balance, respect for all, teamwork and initiative.
Qualifications
- At least 1–3 years of experience in a similar role in a store with an equivalent sales volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong customer service skills.
- Effective time-management and problem-solving skills.
Skills
Experience
Minimum 3 years; the profile also states 1–3 years in a similar store role or equivalent internal experience.
Workplace
This position is based in Trois-Rivières, Quebec, Canada.
Benefits
Performance bonuses, a competitive benefits program, and training and development initiatives to support and recognize employees.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Team Lead», «Client Services Supervisor», «Customer Service Supervisor», «Retail Service Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.