Sephora Customer Service Team Lead
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Sephora Canada — Customer Service Team Lead in Drummondville, QC. Full‑time store leadership role (CAD $21.10–26.40/hr) focused on client experience.
Overview
Sephora is a leading global prestige beauty retailer offering a curated assortment across colour, skincare, fragrance and its own Sephora Collection. The brand operates as part of the LVMH group and is recognised for a fast‑paced, product‑driven retail environment that emphasises client experience, technical expertise and opportunities for career development.
Role & Responsibilities
- Lead and coach the in‑store customer service team to consistently execute Sephora’s sales model and deliver exceptional client experiences across all product worlds (colour, skincare, fragrance, Sephora Collection).
- Drive store sales performance by knowing KPIs and opportunities, ensuring team members in relevant product areas meet or exceed targets.
- Support visual merchandising and store operations to maintain brand standards for presentation, flow and client accessibility on the sales floor.
- Act as the on‑floor service lead — actively engaging with clients, collaborating with advisors, and modelling high standards of customer interaction.
- Manage staffing and zone allocation to align floor coverage with client traffic and commercial needs; adjust resourcing as required.
- Participate in recruitment and interviewing for world‑team roles and contribute to team engagement, recognition and development.
- Demonstrate and promote Sephora values: client passion, innovation, expertise, respect, teamwork and initiative.
Qualifications
- 1–3 years’ experience in a similar role within a comparable high‑volume retail environment or equivalent internal store leadership experience.
- Proven ability to influence peers, provide constructive feedback and coach to improve performance.
- Demonstrated excellence in customer service and client engagement.
- Strong time management and problem‑solving skills in a busy retail setting.
Skills
Experience
1–3 years in a comparable store leadership or team‑lead role within a high‑volume retail environment, or equivalent internal experience at Sephora.
Education
Secondary school diploma (high school) required; post‑secondary studies in retail management, business or hospitality preferred.
Workplace
The successful candidate will be located in Drummondville, Quebec, Canada, with easy access to Montreal. Across the Quebec region, Cerulean lists 46 open positions — 1 listed in the past two days. Cerulean currently advertises 241 open roles in Canada, including 14 added in the last 48 hours.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses; competitive employee benefits program; comprehensive training and development initiatives.
Culture
Sephora fosters a fast‑paced, beauty‑centric workplace that prizes product expertise, client obsession and continuous learning. The brand encourages collaboration, innovation and visible career pathways within a diverse, customer‑focused retail organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Supervisor», «In‑Store Service Team Lead», «Customer Experience Team Lead», «Service Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.