Sephora Customer Service Team Lead

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Location
BouchervilleQuebecCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$21.10–26.40/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 25, 2026

About Sephora

Sephora is a global prestige beauty retailer known for its broad assortment of cosmetics, skincare, fragrance and its own Sephora Collection. Operating experiential, fast-paced stores, Sephora emphasizes product expertise, customer service and retail innovation. The brand is part of the LVMH group and offers development opportunities within a high-profile luxury retail environment.

Sephora Canada seeks a Customer Service Team Lead in Boucherville. Lead the on-floor service team, coach advisors and drive sales performance.

Role & Responsibilities

  • Lead and support the customer service function across assigned sales 'worlds' (colour, skincare, fragrance, Sephora Collection or hybrid configurations), ensuring consistent execution of the Sephora sales model.
  • Coach, motivate and develop advisors to deliver exceptional client experiences and achieve individual and store sales targets; provide constructive feedback and performance guidance.
  • Monitor store revenue and identify sales opportunities; ensure team members in relevant worlds meet their sales objectives and conversion goals.
  • Maintain visual merchandising standards on the sales floor by supporting operations to implement company merchandising concepts and by preserving an elevated presentation and customer-facing environment.
  • Act regularly as the store’s on-floor service lead, collaborating with team members and customers during peak activity and special events.
  • Manage zone allocation and staffing levels to respond to customer needs; adjust scheduling and coverage to meet service expectations.
  • Participate in recruiting activities for the worlds team as required and contribute to fostering employee engagement by exemplifying Sephora’s core values.

Qualifications

  • 1–3 years of experience in a similar supervisory role within a retail environment of comparable sales volume, or equivalent internal retail experience.
  • Proven ability to influence peers, deliver feedback and drive team performance.
  • Demonstrated excellence in customer service and client-facing interactions.
  • Strong time-management skills and a pragmatic approach to problem solving.

Skills

Execution of retail sales models Customer service excellence Visual merchandising standards Team leadership and coaching Scheduling and staffing optimisation Recruiting and interviewing Time management Problem solving Product knowledge across colour, skincare, fragrance and Sephora Collection

Experience

1–3 years in a retail supervisory or senior advisor role within a high-volume store or equivalent internal experience in beauty retail.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a beauty-related discipline is an asset.

Workplace

This position is based in Boucherville, Quebec, Canada, within easy reach of Montreal.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Performance bonuses; competitive employee benefits program; comprehensive training, development and employee recognition initiatives.

Culture

Sephora cultivates an energetic, client-centric retail culture that prizes product expertise, innovation and experiential service. As part of LVMH, the company combines entrepreneurial retail energy with structured development programs and a commitment to diversity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Team Leader», «Customer Experience Team Lead», «Retail Service Supervisor», «Store Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.