Sephora Customer Service Operations and Data Analyst Assistant
- Location
- Paris La Défense Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 5, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Customer Service Operations and Data Analyst Assistant for a six-month internship starting in January 2027 in La Défense. The role supports partner performance oversight, customer service improvement projects, incident coordination, dashboard updates and data consolidation, in collaboration with international teams.
Role & Responsibilities
- Help improve oversight of the customer service partner.
- Participate in performance review meetings.
- Monitor KPIs and challenge the partner’s results.
- Contribute to projects that improve the customer experience and customer service operations performance.
- Support the partner’s autonomy.
- Coordinate the reporting of technical incidents with the partner and internal teams, and improve incident-reporting processes.
- Coordinate the partner’s access to customer service tools.
- Contribute to the development of tools used by customer service teams.
- Update tracking dashboards and consolidate activity data.
- Collaborate with international IT, data, e-commerce and omnichannel teams.
Qualifications
- Currently pursuing a Bac+4/5 qualification.
- Fluent English.
- Strong command of Excel and PowerPoint.
- Strong interest in international work, figures and data analysis.
- Autonomous, organised, rigorous, curious and solution-oriented.
Skills
Education
Bac+4/5
Workplace
This position is based in Paris La Défense, Île-de-France, France, within easy reach of Paris.
Benefits
A collaborative and inclusive community; talented colleagues; resources and opportunities for personal development, leadership, learning, innovation and career growth.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Operations Analyst», «Customer Service Performance Analyst», «Customer Service Data Analyst», «Customer Operations Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.