Sephora Customer Relations Process Assistant

Location
Employment Internship
Seniority Intern
Posted ✦ Today
Apply ⟼

Sephora — Customer Relations Process Assistant (alternance) in Paris La Défense. Apprenticeship role focused on omnichannel customer service and process optimisation.

Overview

Sephora is a leading global prestige beauty retailer and a brand within the LVMH family. Renowned for a broad portfolio of brands and its own Sephora Collection, the company emphasizes innovation, inclusivity and a digitally driven retail experience across numerous international markets.

Role & Responsibilities

  • Contribute to continuous improvement of customer service processes across multiple European markets, analysing KPIs and proposing operational enhancements.
  • Maintain and update digital knowledge bases and content related to offers, promotions and customer-facing communications.
  • Conduct quantitative and qualitative analyses (case escalations, consultation and engagement rates) and translate findings into actionable recommendations.
  • Plan and lead one or more process-optimisation projects as project owner, coordinating cross-functional stakeholders and external providers.
  • Support production sites with management of complex omnichannel customer cases and coordinate with Legal, Fraud and IT teams to resolve incidents.
  • Coordinate communications with vendors and internal departments (Payments & Fraud, Regulatory, CRM, E‑commerce Catalogue) to ensure aligned case management and content accuracy.

Qualifications

  • Enrolled in or completed higher education (Master's level / Bac+4 or Bac+5) in Customer Relations, Marketing, Communication or equivalent.
  • Strong digital affinity and a solution-oriented mindset; proactive, rigorous and team‑oriented.
  • Level C1 English and native or near-native French; excellent written communication in both languages.
  • Good organisational and stakeholder-management capabilities; experience or interest in project management.
  • Knowledge of omnichannel customer service processes and basic data/KPI analysis.

Skills

Process improvement Project management Data analysis and KPI monitoring Content management for digital knowledge bases Omnichannel customer support workflows Stakeholder coordination and cross-functional collaboration Advanced written communication (French and English)

Experience

Suitable for a candidate at the beginning of their professional career; intended for students or recent graduates entering an apprenticeship programme. Prior internships or coursework in customer service, CRM or digital projects are advantageous but not mandatory.

Education

Master's level study (Bac+4/5) in Customer Relations, Marketing, Communication or a related discipline; enrolment in an alternance/apprenticeship programme required.

Workplace

The successful candidate will be located in Paris, Île-de-France, France. 3.370 luxury roles are listed in Paris on Cerulean, 66 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.792 open positions — 85 listed in the past two days. Cerulean currently advertises 4.365 open roles in France, including 95 added in the last 48 hours.

Culture

Sephora fosters an inclusive, fast-paced culture where creativity and customer obsession intersect. Employees collaborate across functions in a digitally oriented environment that values diversity, personal development and a passion for beauty.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.