Sephora Customer Experience Team Leader

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Location
QuebecQuebecCanada
Employment
Full-Time
Seniority
Mid-Level
Posted
Oct 3, 2025

About Sephora

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution business group. Known for its innovative approach to beauty and customer service, Sephora offers a dynamic work environment where employees are encouraged to excel and grow professionally. The brand is committed to providing exceptional customer experiences and fostering a culture of inclusivity and creativity.

Join Sephora in Quebec, Canada as a Customer Experience Team Leader. Supervise sales floor areas, ensure exceptional customer service, and support in-store events.

Role & Responsibilities

  • Supervise all sales floor areas, including beauty, skincare, fragrance, and haircare, ensuring adherence to Sephora's sales model.
  • Ensure exceptional customer service to meet and exceed company objectives.
  • Respond promptly to customer feedback related to sales floor areas.
  • Train team members on customer interaction technologies.
  • Support in-store event organization to achieve set objectives and meet customer needs.
  • Monitor and manage performance within the assigned store area, providing necessary guidance.
  • Deliver timely feedback to team members for improvement and conduct regular check-ins with direct reports.
  • Demonstrate strong understanding of store revenue and business opportunities.

Qualifications

  • 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

Skills

Excellent verbal and written communication skills. Ability to influence business partners at all levels with clarity and conciseness. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members to drive sales and deliver exceptional customer service.

Experience

Minimum 3 years of experience in a similar role.

Workplace

The role is situated in Quebec, Quebec, Canada.

Benefits

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training and career development, offering personalized career plans to help employees achieve their professional goals.

Culture

Sephora prides itself on a vibrant and inclusive workplace culture, where employees are surrounded by some of the most skilled professionals in the industry. The company fosters an environment of continuous learning and innovation, encouraging employees to take pride in their work and grow within the organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.