- Location
- Boisbriand Quebec Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Customer Experience Team Leader supervises Sephora’s sales-floor worlds in Boisbriand, ensuring teams deliver the selling model, exceptional service and business results while coaching and developing direct reports. This is a permanent, full-time position.
Role & Responsibilities
- Supervise all sales-floor worlds in the assigned Sephora store, including beauty, skincare, fragrance and haircare, or a combination of these categories.
- Ensure the team correctly executes Sephora’s selling model and delivers exceptional customer service to meet and exceed business objectives.
- Ensure timely responses to customer feedback relating to the assigned world.
- Ensure team members receive appropriate training on all customer-interaction technologies.
- Support the organisation of in-store events as needed, ensuring they meet set objectives and customer needs.
- Monitor performance-management needs in the assigned area, provide coaching, deliver timely feedback for improvement, follow up as appropriate and hold regular check-ins with direct reports.
- Demonstrate a strong understanding of store revenue and business opportunities.
Qualifications
- At least 3 years of experience in a similar role in a store with equivalent sales volume, or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- Proven ability to build teams by attracting and selecting talented store leaders who can train and develop team members to drive sales and deliver exceptional customer service.
Skills
Experience
At least 3 years in a similar role in a store with equivalent sales volume, or equivalent internal experience.
Workplace
The successful candidate will be located in Boisbriand, Quebec, Canada, with easy access to Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits, subject to eligibility and other criteria.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Supervisor», «Client Experience Lead», «Retail Service Team Lead», «Customer Service Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.