Sephora Customer Experience Team Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- May 26, 2026
About Sephora
Sephora is a global specialty retailer of prestige beauty products and a member of the LVMH group. Renowned for an experiential retail model and strong training culture, Sephora combines product expertise, clienteling and technology to deliver personalised beauty services across an international network of stores.
Sephora Canada (Montreal) hiring Customer Experience Team Lead to supervise the sales floor and deliver exceptional client service.
Role & Responsibilities
- Supervise all activities within one or more assigned Sephora 'worlds' (e.g., cosmetics, skincare, fragrance, haircare) on the sales floor, ensuring consistency and brand standards.
- Ensure the team consistently executes Sephora’s sales model and delivers an exceptional, client-focused experience that drives sales and KPIs.
- Respond promptly to customer feedback and ensure resolution pathways are followed for the assigned world.
- Ensure all team members are trained and proficient with client-interaction technologies and point-of-sale tools used in-store.
- Support planning and execution of in-store events and activations to meet business objectives and client needs.
- Drive performance management and professional development through regular coaching, timely feedback and corrective action as required.
- Demonstrate commercial acumen by identifying revenue opportunities and contributing to store-level business plans.
Qualifications
- Minimum three years’ experience in a supervisory or team-lead role in retail or an internal equivalent in a comparable sales-volume environment.
- Proven ability to recruit, develop and retain high-performing retail teams and to coach staff to achieve sales and service targets.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Customer-centric mindset with strong problem-solving and decision-making skills.
Skills
Experience
Three or more years in a retail supervisory or team lead position within a comparable store environment, with demonstrated success in driving sales and developing teams.
Education
High school diploma or equivalent required; post-secondary diploma in retail, business, hospitality or a related field preferred.
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits (subject to eligibility).
Culture
Sephora promotes a fast-paced, client-focused retail culture emphasising product expertise, continuous learning and innovation in customer experience. As part of the LVMH family, the employer values high standards, diversity and professional development across store teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Team Lead», «Customer Experience Supervisor», «Sales Floor Team Lead», «Beauty Floor Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.