Sephora Customer Experience Team Lead

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Location
LavalQuebecCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$21.10–26.40/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 8, 2026

About Sephora

Sephora is a leading global prestige beauty retailer and a member of the LVMH group. The brand is known for its broad assortment of cosmetics, skincare, fragrance and haircare brands, innovation in-store and online, and a retail culture that emphasizes customer experience, product expertise and rapid career progression across markets.

Sephora — Customer Experience Team Lead in Laval, Quebec. Lead beauty floor teams to deliver exceptional service and sales at Carrefour Laval.

Role & Responsibilities

  • Supervise all activities and personnel across one or multiple Sephora sales-floor "worlds" (e.g., makeup, skincare, fragrance, haircare) to ensure consistent brand standards.
  • Drive execution of Sephora’s sales model and service protocols so the store meets and exceeds commercial and customer‑service targets.
  • Coach, evaluate and develop direct reports through regular feedback, performance management and targeted training to raise individual and team productivity.
  • Ensure team members are proficient with client‑interaction technologies and tools; promote adoption of customer engagement platforms.
  • Manage and support in‑store events and activations to maximise customer engagement and sales outcomes.
  • Respond promptly to customer feedback related to the assigned world and ensure appropriate follow-up and resolution.

Qualifications

  • 1–3 years of supervisory experience in a high‑volume retail environment, preferably within beauty or cosmetics.
  • Proven ability to recruit, build and develop store teams that consistently deliver sales and superior customer service.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Demonstrated commercial awareness and the capacity to translate sales objectives into team execution.

Skills

Customer service leadership Coaching and performance management Event coordination and execution Sales model execution and merchandising Customer feedback resolution Product knowledge across beauty categories

Experience

1–3 years of supervisory or team‑lead experience in a comparable retail environment, ideally within cosmetics, skincare or fragrance; experience managing high‑volume store traffic and in‑store activations is preferred.

Education

High school diploma or equivalent; post‑secondary education in retail management, business or cosmetology is an asset.

Workplace

This position is based in Laval, Quebec, Canada, within easy reach of Montreal.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Comprehensive health and wellness benefits (subject to eligibility).

Culture

Sephora cultivates a fast‑paced, customer‑centric retail environment that prizes product expertise, creativity and inclusivity. The organisation emphasises hands‑on learning, cross‑functional mobility and leadership development within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Beauty Floor Team Lead», «Retail Team Leader — Beauty», «In‑Store Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.