- Location
- Sherbrooke Quebec Canada
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Oct 31, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Customer Experience Supervisor oversees Sephora’s sales-floor worlds at the Sherbrooke store, leading teams to follow the selling model, deliver exceptional service and meet business objectives. The role includes coaching, performance feedback, training and support for in-store events; it is a permanent, full-time position.
Role & Responsibilities
- Supervise all sales-floor worlds in the assigned Sephora store, including beauty, skincare, fragrance and haircare, or a combination of these categories.
- Ensure every sales-floor team member follows Sephora’s selling model and delivers exceptional customer service to help the store meet and exceed business objectives.
- Ensure timely responses to customer feedback relating to the assigned world.
- Ensure team members are properly trained on all customer-interaction technologies.
- Support the organization of in-store events as needed, ensuring they meet established objectives and customer needs.
- Identify performance-management needs in the assigned store area and provide coaching.
- Provide team members with timely feedback for improvement and follow up as appropriate.
- Conduct regular check-ins with direct reports.
- Demonstrate a strong understanding of store sales and business opportunities.
Qualifications
- One to three years of experience in a similar role in a store with equivalent sales volume, or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.
- A proven ability to build teams by attracting and selecting talented store leaders who can train and develop team members to generate sales and deliver exceptional customer service.
Skills
Experience
One to three years in a similar role at a store with equivalent sales volume, or equivalent internal experience; minimum 3 years.
Workplace
This position is based in Sherbrooke, Quebec, Canada.
Benefits
Comprehensive health and wellness benefits, subject to eligibility and other criteria.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Customer Service Supervisor», «Retail Experience Supervisor», «Client Services Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.