Sephora Customer Experience Manager
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Join Sephora in Sherbrooke, Canada as a Customer Experience Manager. Lead and develop a high-performing team in a dynamic retail environment. Competitive salary and benefits included.
Overview
Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering an inclusive and diverse workplace where every individual is recognized, valued, and empowered to reach their full potential. The company is dedicated to innovation, customer service excellence, and creating an environment where employees can thrive both individually and collectively.
Role & Responsibilities
- Oversee all aspects of the in-store customer experience, including sales, services, workshops, and events.
- Develop and train team members across various beauty categories to achieve and exceed company objectives.
- Conduct training sessions for new hires and existing beauty advisors, promoting integration and continuous learning.
- Respond promptly to customer feedback and address any issues through Sephora's feedback tools and direct interactions.
- Assume the role of on-stage team leader periodically, engaging with team members and customers.
- Communicate recruitment needs and participate in the hiring process for team positions.
- Manage the interview and hiring process for direct reports.
- Ensure store objectives and business opportunities are understood and adhered to by all team members.
- Demonstrate Sephora's values, including customer service passion, innovation, expertise, and teamwork.
Qualifications
- Two to four years of experience in a similar role within a comparable sales volume environment or equivalent internal experience.
- Exceptional leadership and influence skills.
- Proven ability to build and lead high-performing teams.
- Demonstrated capability in recruiting and developing talented store leaders.
- Willingness to work during peak hours, including evenings, weekends, and holidays.
Skills
Experience
Two to four years of experience in a similar role within a comparable sales volume environment or equivalent internal experience.
Workplace
The role is situated in Sherbrooke, Quebec, Canada. Within Quebec, Cerulean currently features 46 open roles. Across Canada, Cerulean lists 212 open roles — 2 of them newly added.
Compensation
Compensation ranges from CAD 54,800 to CAD 68,500 annually, with performance bonuses and a competitive benefits package.
Benefits
Performance bonuses, competitive benefits package, and robust training and development initiatives.
Culture
Sephora Canada is dedicated to creating a workplace culture that values diversity, inclusion, and innovation. The company emphasizes the importance of work-life balance, respect for all, and a collaborative team spirit. Employees are encouraged to take initiative and are supported in their professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.