Sephora Customer Experience Manager
About Sephora
Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty retail, Sephora offers a diverse and inclusive environment where employees are encouraged to reach their full potential and contribute to the company's success.
Sephora Canada is seeking a Customer Experience Manager in Montreal, Canada. Join a leading beauty retailer to manage customer experience and drive sales.
Role & Responsibilities
- Oversee all aspects of the customer experience in a designated Sephora store, including managing teams across color, skincare, and fragrance worlds, as well as cashiers.
- Ensure exceptional customer service and adherence to sales floor standards.
- Lead team development to achieve and exceed company objectives.
- Conduct training for new and existing team members, including 'Welcome to Sephora' and 'Sephora 101' sessions.
- Ensure all team members are proficient in customer interaction technologies.
- Support in-store event organization to meet objectives and customer needs.
- Monitor performance management needs and provide necessary coaching.
- Facilitate effective collaboration with brand representatives and ensure team training on brand products.
Qualifications
- Minimum of three years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
- Excellent verbal and written communication skills with the ability to influence business partners at all levels.
- Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members to drive sales and deliver exceptional customer service.
Skills
Experience
Minimum of three years in a similar role within a high-volume retail environment or equivalent internal experience.
Workplace
The role is situated in Montreal, Montreal, Canada.
Compensation
Compensation ranges from $54,800 CAD to $68,500 CAD annually, with performance bonuses and a competitive benefits package.
Benefits
Includes performance bonuses, a competitive benefits package, and robust training and development initiatives.
Culture
Sephora fosters a culture of inclusivity and diversity, encouraging employees to connect authentically with others and celebrate individual and collective achievements. The company is committed to providing a supportive environment where employees can thrive and make a difference.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.