Sephora Customer Care Processes Specialist
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Customer Care Processes Specialist (Fixed-Term) in Neuilly-sur-Seine, France – Launch digital projects and optimize customer service operations.
Role & Responsibilities
- Contribute to the launch and implementation of digital and omnichannel projects by ensuring customer service readiness through process documentation, training materials development, team briefings, and post-launch reviews
- Optimize customer care processes to enhance customer satisfaction and reduce advisor handling times
- Support partners in managing complex customer cases to elevate customer experience
- Coordinate with dedicated teams to resolve specific incidents and provide optimal customer responses
Qualifications
- Experience in a similar role within a customer service department (including internships or apprenticeships), preferably in an e-commerce or digital environment
- Fluency in English (essential for both written and spoken communication)
- Ability to work independently while managing priorities and deadlines
- Proactive mindset with strong team and cross-departmental collaboration skills
Skills
Experience
Experience in a similar customer service role, including internships or apprenticeships, preferably within an e-commerce environment. Entry-level candidates with relevant exposure are encouraged to apply.
Education
No formal education requirement specified; professional experience within customer service takes precedence.
Workplace
The successful candidate will be located in Neuilly-sur-Seine, Île-de-France, France, with easy access to Paris.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Process Coordinator», «Client Service Process Manager», «CRM Operations Specialist», «Customer Journey Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.