Sephora CRM Operations Assistant (Alternance)
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Apr 8, 2026
About Sephora
Sephora is a leading global beauty retailer and a member of the LVMH group, renowned for an expansive portfolio of prestige and indie brands as well as its own Sephora Collection. The brand is recognized for pioneering omnichannel retail experiences, strong digital innovation, and a culture that blends commercial ambition with creativity and inclusivity across its international teams.
Sephora — Neuilly-sur-Seine: CRM Operations Assistant (Alternance). 12‑month apprenticeship in CRM campaign setup and analytics for EME region.
Role & Responsibilities
- Support end-to-end setup and execution of local and editorial CRM campaigns for France and Belgium (from brief receipt to proofing and programming).
- Configure targeting and campaign parameters within Adobe Campaign for email, SMS and push notifications; provide ad-hoc support on additional campaign setups as required.
- Produce campaign-level reporting and performance analysis for French campaigns; synthesize insights and recommend actions to improve ROI in collaboration with Campaign Managers.
- Consolidate CRM performance across the Europe & Middle East (EME) zone, identify trends (TOP/FLOP) and testing opportunities, and share actionable insights with local markets.
- Contribute to Brand Collab EME initiatives by aligning targeting recommendations with the central CRM Brand team and monitoring driver campaign performance to inform optimisation.
- Conduct regular CRM market watch to surface innovations and best practices; share learnings and optimization ideas with the CRM Europe team.
Qualifications
- Enrolled in a Bac+4/5 programme (business school, university or equivalent) with a specialisation in marketing, digital or data; available for a 12‑month alternance beginning September 2026.
- Strong analytical aptitude, organised and methodical with an aptitude for numbers.
- Proficient in Excel for reporting and data analysis.
- Working proficiency in English (written and spoken) — English is the team’s working language.
- Familiarity with CRM platforms (Adobe Campaign, Salesforce Marketing Cloud or equivalent) is a strong advantage.
Skills
Experience
Early‑career / student level. Previous internships or project experience in CRM, marketing operations, campaign management or digital marketing are advantageous but not mandatory.
Education
Pursuing a Master’s‑level degree (Bac+4/5) in marketing, digital, business or data-related field.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Culture
Sephora fosters an inclusive, diverse and fast‑paced retail culture that prizes creativity, customer obsession and digital innovation. As part of the LVMH group, teams are encouraged to develop professionally through exposure to international projects and collaborative cross‑functional work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Campaign Assistant (Apprenticeship)», «CRM Operations Coordinator (Alternance)», «Marketing Automation Assistant — CRM», «CRM Campaign Coordinator (Apprenticeship)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.