Sephora CRM Intern
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Apr 27, 2026
About Sephora
Sephora is a global beauty retailer renowned for its curated selection of cosmetics, skincare and fragrance brands and for shaping modern beauty retail. Operating within LVMH’s selective distribution network, Sephora is recognised for retail innovation, a strong loyalty ecosystem and an inclusive, client-centric retail culture.
Sephora is hiring a CRM Intern in Milan — entry-level role supporting lifecycle campaigns, loyalty (MyClient) and CRM reporting.
Role & Responsibilities
- Monitor and analyse CRM campaign performance through detailed reporting and KPI tracking.
- Conduct monthly audits of automated CRM processes to ensure continuity and accuracy.
- Generate and manage unique promotional codes and support loyalty promotional initiatives.
- Contribute to the revamp and optimisation of customer communications across channels.
- Prepare and analyse weekly customer recruitment reports and support targeted acquisition actions.
- Support development and execution of recruitment communication strategies.
- Provide store-level support for the MyClient application and manage related enquiries.
- Prepare monthly programme effectiveness reports and oversee promotional activity for loyalty members.
- Track gift card inventory and performance metrics and ensure timely upload of weekly communications to the intranet.
- Assist with monthly cost order processing, budget tracking and creation of the monthly CRM dashboard.
- Provide logistical support for CRM-related events and internal team initiatives.
Qualifications
- Bachelor’s degree in Marketing, Business Administration or related discipline.
- Customer- and client-focused orientation with strong stakeholder management skills.
- Analytical mindset with ability to interpret campaign data and generate actionable insights.
- Problem-solving attitude, proactivity and entrepreneurial spirit.
- Strong interpersonal skills for collaboration with stores and cross-functional teams.
- Fluency in English; ability to work in a hybrid model based in Milan.
Skills
Experience
Entry-level / internship: candidates may be recent graduates or students in their final year. Prior internships or academic projects in CRM, marketing or retail are advantageous but not mandatory.
Education
Bachelor’s degree in Marketing, Business Administration or a related field.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Benefits
Hybrid working and flexible hours; modern offices with break/relax areas in central Milan; tailored welfare offers; free beauty product gifts; employee discounts on Sephora and LVMH products; participation in annual convention and team-building events; involvement in Sephora Stands social and environmental initiatives.
Culture
Sephora cultivates an inclusive, diverse and fast-paced retail culture where authenticity and empowerment are encouraged. The company emphasises learning, internal mobility and collaborative teamwork within a high-energy consumer-facing environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relationship Management Intern», «CRM Marketing Intern», «Loyalty & CRM Intern», «CRM Data & Campaigns Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.