Sephora CRM and Loyalty Trainee

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support end-to-end reward and gifting experiences across all customer touchpoints, coordinating activations, launches, and visibility updates across online and in-store channels
• Monitor and report on reward and gifting performance, coordinating with Logistics and Store Operations teams on stock allocation and transfers
• Coordinate email and SMS communications for all loyalty events, including store events, masterclasses, brand collaborations, and PR initiatives
• Collaborate with cross-functional teams (Content, PR, Social, Call Centre) to manage assets, information, and project deadlines
• Provide event schedules and support social media teams with required campaign assets
• Liaise with mall marketing coordinators to support event promotion and coordinate artwork aligned with their guidelines
• Follow up with Call Centre teams regarding event guest lists and confirmation statuses
• Attend select store events and masterclasses on-ground when required
• Coordinate collection, validation, and preparation of campaign, event, and gifting data for CRM reporting and performance tracking
• Leverage loyalty platforms to support alignment of business objectives and drive omnichannel engagement

Qualifications

• Obsession with putting the customer first and understanding the Sephora customer experience
• Passion for simplifying and enhancing existing processes with comfort in learning new systems
• Detail-oriented mindset with skills in managing both people and projects across digital and retail channels
• Excellent command of English, both written and spoken
• Data-savvy mentality with proficiency in Excel
• Strong communication skills (oral, written, and interpersonal) and ability to work collaboratively in teams

Skills

Experience

Beginner level with no specific prior experience required; candidates should demonstrate foundational understanding of customer relationship management principles and loyalty program operations.

Education

Secondary education or equivalent; tertiary education in marketing, business administration, or related field is beneficial but not required.

Workplace

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.