Sephora Client Experience Team Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 23, 2026
About Sephora
Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance, and for an immersive, omnichannel client experience. As part of the LVMH group, Sephora emphasizes innovation, product discovery and training programs that support retail excellence and career progression within the luxury beauty sector.
Sephora Canada — Laval: Client Experience Team Leader to lead the beauty sales floor, coach teams and drive exceptional customer service.
Role & Responsibilities
- Supervise all assigned sales-floor ‘worlds’ (e.g., cosmetics, skincare, fragrance, hair) and ensure consistent execution of Sephora’s sales model.
- Coach, mentor and develop floor staff to deliver exceptional customer service and achieve sales targets; conduct regular one-to-one feedback and performance reviews.
- Ensure timely response to customer feedback and oversee service recovery within the assigned zone.
- Drive adoption and proficiency in client-interaction technologies and tools across the team.
- Support planning and execution of in-store events to meet business objectives and customer needs.
- Identify commercial opportunities on the floor and contribute to local merchandising, staffing and operational decisions to maximize revenue.
Qualifications
- 1–3 years of supervisory experience in a retail environment with comparable store volumes, or equivalent internal experience.
- Proven ability to recruit, develop and retain retail talent; track record of building high-performing frontline teams.
- Excellent verbal and written communication skills with the capacity to influence stakeholders at all levels.
- Strong commercial acumen with a demonstrated focus on sales-driving activities and customer experience.
Skills
Experience
1–3 years in a supervisory or team-leader role within a busy retail environment (or equivalent internal experience), with demonstrated success coaching teams to meet sales and service objectives.
Education
High school diploma or equivalent; post-secondary education in business, retail management or cosmetology is an asset.
Workplace
This position is based in Laval, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Comprehensive health and wellness benefits for eligible employees (subject to eligibility and local terms).
Culture
Sephora cultivates an inclusive, fast-paced retail culture that prizes product expertise, creativity and client-centric service. The environment rewards entrepreneurial thinking and provides structured training and development pathways typical of an LVMH-affiliated luxury retailer.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Customer Experience Team Lead», «Retail Team Leader – Beauty Floor», «Beauty Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.