Sephora Client Experience Team Lead

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Location
Employment Full-Time
Seniority Supervisor
Compensation $21.10–26.40/hour
Posted Mar 17, 2026

Sephora Canada — Client Experience Team Lead in Mirabel, QC. Lead sales-floor teams, drive customer experience and coaching; hourly pay CAD 21.10–26.40.

Overview

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. Part of the LVMH group, the brand emphasizes experiential retail, product expertise and innovation in customer engagement across its stores and digital platforms.

Role & Responsibilities

  • Supervise all activities within assigned Sephora sales-floor 'world(s)' (e.g., beauty, skincare, fragrance, hair), ensuring consistent execution of the Sephora sales model.
  • Coach and develop sales-floor team members to deliver exceptional customer service and meet or exceed store sales targets.
  • Monitor and respond promptly to customer feedback related to the assigned world, ensuring resolution and follow-up where required.
  • Ensure team proficiency with client-facing technologies and tools; coordinate training to embed new interaction platforms and digital solutions.
  • Support the planning and execution of in-store events to drive engagement, traffic and sales objectives.
  • Conduct regular performance reviews and one-on-one check-ins with direct reports; address performance issues and implement development plans.
  • Demonstrate strong commercial acumen by identifying revenue opportunities and contributing to local merchandising and staffing decisions.

Qualifications

  • Minimum three years of retail leadership experience in a comparable high-volume store or equivalent internal experience.
  • Proven ability to recruit, develop and retain retail talent and to build high-performing teams.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Experience in beauty, cosmetics or luxury retail is strongly preferred.
  • Comfortable working a flexible schedule including weekends and supporting in-store events.

Skills

Sales floor leadership Customer experience management Performance coaching and feedback delivery Event coordination and execution Training on client interaction technologies Strong verbal and written communication Commercial analysis of sales KPIs

Experience

Minimum three years of frontline retail supervisory or team-lead experience in a comparable high-volume environment, preferably within beauty, cosmetics or luxury retail. Demonstrated track record of building teams, driving sales and delivering outstanding customer service.

Education

High school diploma or equivalent required; post-secondary education in business, retail management, cosmetology or a related field is an asset.

Workplace

This position is based in Mirabel, Quebec, Canada, within easy reach of Montreal. The broader Quebec area accounts for 46 active listings on Cerulean, 1 of which are new. In Canada as a whole, Cerulean currently features 241 open positions, with 14 posted this week.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Comprehensive health and wellness benefits (subject to eligibility); reasonable accommodation for candidates with disabilities or medical needs.

Culture

Sephora fosters an energetic, customer-centric retail culture that prioritizes product expertise, creativity and continuous learning. As part of the LVMH family, the environment blends entrepreneurial drive with professional development and a focus on diversity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Team Lead», «Client Experience Supervisor», «Beauty Floor Team Lead», «Retail Experience Leader», «Sales Floor Supervisor — Beauty», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.