Sephora Client Experience Team Lead

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Location
BouchervilleQuebecCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$21.10–26.40/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global beauty retailer renowned for its curated assortment of cosmetics, skincare, fragrance and haircare. Operated in Canada as part of the LVMH family of maisons, Sephora is recognized for an omnichannel retail model, strong investment in employee training and a fast-paced customer‑centric store environment.

Sephora Canada in Boucherville seeks a Client Experience Team Lead to oversee the beauty floor, coach teams and drive sales and service excellence.

Role & Responsibilities

  • Supervise all product 'worlds' on the sales floor (e.g., beauty, skincare, fragrance, hair) for a designated store area, ensuring consistent execution of Sephora’s sales model.
  • Drive exceptional customer service by coaching team members, monitoring interactions and ensuring timely responses to customer feedback related to the assigned world.
  • Ensure team proficiency with customer‑interaction technologies and implement new tools to enhance the in‑store experience.
  • Support planning and execution of in‑store events to meet business objectives and customer needs.
  • Assess team performance, deliver regular coaching and feedback, conduct follow‑ups and facilitate professional development for direct reports.
  • Recruit, attract and develop store leaders and contribute to workforce planning to optimise sales and service delivery.
  • Maintain commercial focus by identifying revenue opportunities and acting with entrepreneurial judgment to support store results.

Qualifications

  • 1–3 years of experience in a similar supervisory role within a retail environment of comparable sales volume or equivalent internal experience at Sephora.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Proven track record of recruiting, developing and retaining high‑performing retail teams.
  • Strong coaching and performance‑management capability; comfortable providing timely corrective and developmental feedback.
  • Demonstrated commercial awareness and ability to translate business priorities into team actions.

Skills

Customer experience management Retail sales model execution Coaching and performance management Event coordination and execution Team recruitment and development Familiarity with client‑interaction technologies/CRM tools

Experience

1–3 years in a supervisory or team‑lead role in retail, ideally within a beauty or comparable high‑volume specialty store, or equivalent internal experience.

Education

Secondary school diploma or equivalent; post‑secondary education in business, retail management or a related field considered an asset.

Workplace

The successful candidate will be located in Boucherville, Quebec, Canada, with easy access to Montreal.

Compensation

The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.

Benefits

Comprehensive health and wellness benefits available to eligible employees (coverage and eligibility vary).

Culture

Sephora fosters a fast‑paced, customer‑obsessed retail culture with a strong emphasis on learning, inclusivity and innovation. Teams are typically diverse and collaborative, with a focus on developing talent through hands‑on coaching and store‑based career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Team Lead», «Beauty Floor Team Lead», «Client Experience Supervisor», «Store Experience Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.