Sephora Client Experience Manager, Stores
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jul 3, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Client Experience Manager position in Windsor, ON. Lead retail team, manage client experience, and drive sales performance. CAD $54,800–$68,500 annually.
Role & Responsibilities
- Execute comprehensive training for all new and existing Beauty Advisors, including orientation and selling model facilitation
- Respond promptly to all client feedback through Medallia, service hotline, and direct interactions, addressing issues and concerns
- Regularly serve as the Client Experience Lead on-stage, engaging with team members and clients to maximize satisfaction and sales
- Manage all in-store events in collaboration with the Beauty Services team, ensuring appropriate staffing and planning to drive client learning and sales opportunities
- Ensure visual merchandising concepts and sales floor visuals align with company standards, maintaining organization and managing tester and supply inventory levels
- Execute visual merchandising updates and coordinate timely replenishment as new inventory arrives
- Oversee vendor engagement and brand representative interactions with Beauty Advisors, providing feedback on training effectiveness
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience
- Proven ability to motivate and coach teams to achieve company expectations and goals
- Demonstrated capacity to create high-performing teams and identify in-store talent for development
- Strong composure and managerial courage to engage in difficult conversations when needed
- Excellent verbal and written communication skills with the ability to influence business partners at all levels
- Proficiency with Windows, Word, and Excel
Skills
Experience
Minimum 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience within a luxury retail or distribution setting.
Education
No specific educational requirement stated; high school diploma or equivalent assumed as baseline.
Workplace
The successful candidate will be located in Windsor, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Extended health and life insurance benefits with customizable coverage options, paid time off, product discounts, access to exclusive brand events, internal mobility opportunities across Canada, and exposure to LVMH programs and career advancement pathways.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Sales Floor Manager», «Client Experience Lead», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.