Sephora Client Experience Manager, Stores
- Location
- ScarboroughOntarioCanada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Client Experience Manager in Scarborough, Canada — lead store operations, train Beauty Advisors, and drive client engagement. CAD$54,800–$68,500.
Role & Responsibilities
- Execute comprehensive training programs for new and existing Beauty Advisors, including orientation and Sephora's selling model training sessions
- Manage client feedback through Medallia and service hotline channels, addressing issues promptly and implementing solutions
- Regularly serve as Client Experience Lead on the sales floor, engaging directly with Beauty Advisors and clients to model best practices
- Plan and execute all in-store events in collaboration with the Beauty Services team, ensuring appropriate staffing and maximizing client learning and sales opportunities
- Oversee sales floor visual merchandising, maintaining alignment with company standards and ensuring timely inventory replenishment
- Coordinate with brand representatives to ensure Beauty Advisors are effectively trained on product offerings and provide feedback on brand training effectiveness
- Maintain composure and provide coaching during challenging team conversations, demonstrating strong managerial courage
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, or customer service industries, or equivalent internal experience
- Proven track record of motivating and coaching teams to achieve company goals and exceed performance expectations
- Demonstrated ability to identify and develop high-performing teams and nurture talent throughout career progression
- Excellent verbal and written communication skills with the ability to influence business partners at all levels
- Proficiency with Windows, Word, and Excel
- Ability to maintain composure and exercise managerial courage in difficult conversations
Skills
Experience
2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal progression at Sephora or similar organization. Proven success in leading teams, driving sales performance, and delivering exceptional client experiences in a fast-paced retail environment.
Education
No formal educational requirements specified; however, strong communication skills and proficiency with business software are essential.
Workplace
The successful candidate will be located in Scarborough, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, complimentary and exclusive brand events, extended health and life insurance with customizable coverage options, paid time off, internal training programs, support for internal mobility across Canada, access to LVMH programs and job opportunities, performance-based bonus opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stage Experience Manager», «Floor Manager», «Sales Operations Manager», «Store Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.