Sephora Client Experience Manager
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Sephora Canada is hiring a Client Experience Manager in Saskatoon to lead store coaching, events and client engagement (Client Experience Manager).
Overview
Sephora is a global prestige beauty retailer renowned for its curated assortment of cosmetics, skincare and fragrance, and for its experiential, client-focused stores. As part of the wider LVMH family, Sephora emphasizes innovation, talent development and cross-brand mobility within a luxury retail framework.
Role & Responsibilities
- Lead, coach and develop a team of Stage Experience Leads and Beauty Advisors to maximise client engagement and store performance.
- Execute onboarding and ongoing training programs, including facilitation of Sephora's selling model and orientation sessions for new hires.
- Serve regularly as the in-store Client Experience Lead (CEL), responding to client needs and modelling best-in-class service.
- Manage and staff in‑store events in partnership with the Beauty Services team to drive client education and incremental sales.
- Monitor and action client feedback through Medallia and other channels, resolving issues promptly and communicating trends to leadership.
- Ensure visual merchandising standards and sales floor presentation comply with company guidelines; manage tester and supply levels and timely replenishment.
- Coordinate with brand representatives to optimise vendor training and provide constructive feedback on training effectiveness.
Qualifications
- Minimum 2–4 years of supervisory or management experience in beauty, retail or customer service, or equivalent internal experience.
- Demonstrated ability to build and sustain high-performing teams through coaching, development and talent identification.
- Metrics-driven with a track record of meeting or exceeding store KPIs.
- Strong interpersonal communication and influence skills; capacity to have candid, constructive performance conversations.
- Proficiency with Windows, Microsoft Word and Microsoft Excel.
- Availability for evenings, weekends and holiday shifts; ability to lift up to 50 pounds and perform standard retail physical tasks.
Skills
Experience
2–4 years of management or supervisory experience in beauty, retail or customer service, with demonstrable outcomes in team performance, coaching and sales-driven initiatives.
Education
High school diploma or equivalent required; post-secondary education in business, retail management, or a related field preferred.
Workplace
This position is based in Saskatoon, Saskatchewan, Canada. In Canada as a whole, Cerulean currently features 241 open positions, with 14 posted this week.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts and gratis, access to exclusive brand events, extended health and life insurance with customizable coverage options, paid time off, performance-based bonus opportunities, and ongoing learning and development programs.
Culture
Sephora cultivates a fast-paced, client-centric retail culture that prizes creativity, inclusivity and continuous learning. Employees benefit from strong internal mobility, comprehensive training programs and the cross-brand opportunities afforded by being part of the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stage Experience Manager», «Store Experience Manager», «Retail Client Experience Manager», «Beauty Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.