Sephora Client Experience Manager
- Location
- North YorkOntarioCanada
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–74,000/year
- Department
- Retail & Boutique Operations
- Posted
- Apr 25, 2026
About Sephora
Sephora Canada is the Canadian arm of the global Sephora beauty retail brand, operating within the LVMH group. The employer is recognized for trend-setting merchandising, immersive in-store experiences and a strong focus on employee development and internal mobility across the LVMH network.
Sephora Canada — Client Experience Manager in North York. Lead the sales floor, coach teams, manage events and resolve client feedback.
Role & Responsibilities
- Lead and develop the sales floor ('Stage') by coaching Stage Experience Leads and Beauty Advisors to execute Sephora’s selling model and achieve store KPIs.
- Design, deliver and facilitate training and onboarding for new and existing Beauty Advisors, including selling model sessions and orientation.
- Act as Client Experience Lead regularly; promptly investigate and resolve client feedback received through Medallia, the service hotline, or direct interactions.
- Plan and manage in-store events in partnership with the Beauty Services team, ensuring appropriate staffing and maximized learning and sales outcomes.
- Support visual merchandising and operations by maintaining sales-floor standards, tester levels and executing merchandising updates.
- Manage vendor and brand representative engagement in-store; ensure brand trainings are delivered effectively and provide feedback on training quality.
- Collaborate with the Store Director, Store Operations & Talent Manager and Beauty Services Manager to drive store performance and talent development.
Qualifications
- Minimum 2–4 years of management experience in beauty, retail or customer service, or equivalent internal experience.
- Proven track record of coaching, motivating teams and delivering measurable performance against targets.
- Demonstrated ability to identify, develop and retain in-store talent and foster high-performing teams.
- Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
- Comfortable addressing difficult conversations with managerial courage and maintaining composure under pressure.
- Flexibility to work evenings, weekends and holidays; ability to lift and carry up to 50 pounds.
Skills
Experience
2–4 years of frontline or store management experience in beauty, retail or customer service, with demonstrable success in team leadership, coaching and driving commercial results.
Education
High school diploma required; post-secondary education in business, retail management, hospitality or cosmetology preferred.
Workplace
The role is situated in North York, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 74,000 per annum.
Benefits
Product discounts and gratis items; access to exclusive brand events; extended health and life insurance with customizable coverage options; paid time off; performance-based bonus opportunities; learning and development programs and access to LVMH mobility opportunities.
Culture
Sephora fosters a fast-paced, client-centric retail culture that prizes creativity, diversity and continuous learning. The company emphasizes talent development, internal mobility and collaboration across store and corporate functions within the LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stage Experience Manager», «Retail Experience Manager», «Client Experience Lead», «Beauty Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.