Sephora Client Experience Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Client Experience Manager leads the sales experience, services, classes and events at Sephora’s Edmonton store, developing teams and driving client service and store objectives. This is a permanent, full-time role with a CAD 54,800–68,500 salary range and potential performance-based bonuses.
Role & Responsibilities
- Manage all aspects of the sales experience, services, classes and events at the Sephora store.
- Develop Color, Skin, Fragrance and Cash Wrap team members, Services Coordinators, Senior Artists, Senior Skincare Advisors and Personal Beauty Advisors, and lead the teams to achieve and exceed company objectives.
- Deliver training for new and existing team members, including Welcome to Sephora and Sephora 101 sessions.
- Respond promptly to store client feedback and address issues raised through Medallia, the client service hotline or direct client feedback.
- Regularly act as Director in Charge within the store and engage with team members and clients on the sales floor whenever possible.
- Communicate hiring needs to Talent & Business Operations leaders and participate in hiring for the teams; manage interviews and hiring for direct reports and support other store hiring needs as required.
- Use the My Sephora Career system to source, select and hire candidates as needed.
- Understand store goals, opportunities and trends, and align the store team accordingly.
- Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork and Initiative.
Qualifications
- Two to four years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Exceptional leadership and influencing skills.
- Proven ability to lead and build high-performing teams.
- Proven ability to build teams by attracting and identifying talented store leaders who can train and develop team members to drive sales and deliver outstanding client service.
- Flexible availability to work peak retail hours, including nights, weekends and holidays.
Skills
Experience
Two to four years in a similar role at a store of similar volume, or equivalent internal experience.
Workplace
The role is situated in Edmonton, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance-based bonus opportunities, a competitive benefits program, discounts, gratis, exclusive brand events, and training and development initiatives, including a personalized career plan.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Manager», «Customer Experience Manager», «Retail Experience Manager», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.