Sephora Client Experience Manager
- Employment
- Contract
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Interim Client Experience Manager (18 months) at Sephora Canada, Edmonton. Manage studio operations, events, and team. CAD$54,800–$68,500 annually.
Role & Responsibilities
- Manage daily operations of the Beauty, Skincare, and Fragrance Studio, including coordinator training and performance management
- Oversee all in-store events and classes, ensuring appropriate planning, staffing, and execution to maximize client learning and sales
- Manage the online reservation system, publish Beauty Advisor availability, and optimize the client check-in process
- Train and develop Beauty Advisors, managing certifications and artistry skill development opportunities
- Participate in performance management and provide timely developmental feedback to team members
- Act as Manager on Duty throughout the store, engaging directly with Beauty Advisors and clients
- Ensure adequate staffing levels to support increased service demand and maintain elevated in-store experience standards
- Implement technology innovations within service delivery to enhance client engagement
Qualifications
- Two to four years of experience in a similar management role at a high-volume retail location
- Proven track record in team building and identifying talented leaders capable of training and developing staff
- Excellent verbal and written communication skills with ability to influence business partners at all levels
Skills
Experience
Two to four years of experience in a similar management role at a high-volume retail store or equivalent internal experience within Sephora or similar beauty retail environment.
Workplace
The role is situated in Edmonton, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives, employee support and recognition programs
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Beauty Studio Manager», «Client Services Manager», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.