Sephora Client Experience Lead
- Location
- BurnabyBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 23, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Client Experience Lead at Sephora Burnaby, BC. Lead sales teams, manage store operations, and deliver exceptional client service in a full-time supervisory role.
Role & Responsibilities
- Oversee all sales floor departments and ensure team execution of Sephora's selling model
- Support timely response to all client feedback and partner with management to action service-related issues
- Ensure all staff are properly trained in client-facing technology and innovative selling tools
- Support and coordinate in-store events to drive sales and meet client needs
- Conduct performance assessments, provide coaching, and deliver timely feedback for improvement
- Participate in regular check-ins with direct reports and develop high-performing store leaders
- Demonstrate understanding of store sales performance and identify business development opportunities
Qualifications
- Minimum one to three years' experience in a similar supervisory or lead role at a similar-volume retail location
- Proven ability to create and lead teams by identifying and attracting talented store leaders
- Excellent verbal and written communication skills with ability to influence stakeholders at all levels
- Strong understanding of retail sales performance metrics and business development
- Demonstrated commitment to outstanding client service delivery
Skills
Experience
Minimum one to three years' experience in a similar supervisory role at a comparable-volume retail location, or equivalent internal experience within a luxury retail environment. Demonstrated track record of leading sales teams and delivering exceptional client experiences.
Education
High school diploma or equivalent; further retail management or customer service training is advantageous.
Workplace
The successful candidate will be located in Burnaby, British Columbia, Canada, with easy access to Vancouver.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Client Service Coordinator», «Store Operations Lead», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.