- Location
- Jeddah Makkah Region Saudi Arabia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Nov 4, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Client Experience Coach supports retail education across Sephora KSA, developing store teams and enhancing the client experience through onboarding, training delivery, coaching and performance follow-up. The role covers store visits across KSA, Brand BA and Sephora Collection training, and support for omni-channel excellence; it is a permanent, full-time, on-site position.
Role & Responsibilities
- Organize and deliver one-day welcome and onboarding training for all new employees, followed by store-level coaching and development.
- Visit stores daily, covering all stores quarterly and flagship and top 10 KSA stores monthly, or as business needs require.
- Follow up on retail topics, including Sephora Attitude, My Sephora, cross-selling, Buddy skills, Love Meter and Mystery Shopper.
- Support Retail Training through coaching and follow-up on retail education and project initiatives.
- Align with Retail Managers and Supervisors on priority stores and business needs.
- Assess store-team performance at least once a year or as business needs require.
- Follow up on Ramadan, festive and thematic animation training.
- Follow up on learning after training attendance across retail training, induction and Sephora Collection.
- Support store-level product knowledge and training for Sephora Collection launches, core products and animations.
- Deliver onboarding training and support delivery of other retail-topic training.
- Deliver Brand BA training and coordinate its logistics.
- Follow up with and coach new joiners in-store and digitally.
- Follow up on and coach Sephora Collection in-store training.
- Track Brand BA training attendance and work with Store Managers to schedule attendance.
- Coach, assess and provide feedback on the shop floor across retail training.
- Support engagement and participation on the Digital Learning Platform.
Qualifications
- At least 2 years of experience working on the shop floor; the profile also states a minimum of 3 years.
- Strong retail understanding and beauty expertise.
- Passion for delivering outstanding client experiences.
- Ability to deliver training and coach retail teams; experience managing and delivering training is a plus.
- Fluent Arabic and basic English.
- Good communication and presentation skills; able to give and receive feedback.
- Passion for people, creative thinking and self-motivation to work independently.
- Ability to understand business needs, adapt to requirements and work with different departments at Sephora Middle East HQ.
- High energy, enthusiasm and motivation.
- Authentic communication, confidence, leadership and influencing skills, and comfort working in a fast-paced, dynamic environment.
- Commitment to Sephora's culture, DNA and Employee Value Propositions (EVP).
Skills
Experience
At least 2 years of shop-floor experience; minimum 3 years also stated.
Workplace
The successful candidate will be located in Jeddah, Makkah Region, Saudi Arabia.
Explore jobs in Saudi Arabia.
Benefits
A community that embraces authenticity and values differences; an empowering culture with learning and growth opportunities; fulfilling work focused on delighting clients and inspiring the industry.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.