Sephora Client Experience & Beauty Services Manager
- Employment
- Contract
- Seniority
- Manager
- Compensation
- $54,800–74,000/year
- Department
- Retail & Boutique Operations
- Posted
- Jul 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Canada seeks Client Experience & Beauty Services Manager in North Bay, Ontario. Full-time 12-month contract managing beauty services and retail operations.
Role & Responsibilities
- Lead and manage sales floor and Beauty, Skincare, and Fragrance Studio teams including Beauty Advisors and Paid Services Beauty Advisors
- Conduct training for new hires and existing team members, including Welcome to Sephora and Sephora 101 sessions
- Oversee Beauty Advisor development and certification processes while fostering artistry skill enhancement
- Ensure beauty advisors effectively leverage technology innovations to provide elevated client experiences
- Manage services online reservation system, including publishing advisor availability and class schedules
- Monitor staffing levels to maintain smooth client flow and efficient check-in processes
- Collaborate with Operations team on visual merchandising concepts, sales floor organization, and inventory replenishment
- Execute visual merchandising updates aligned with company standards
- Coordinate with brand representatives to ensure effective product training and coaching
- Develop and execute in-store events and classes to drive client engagement
- Provide performance feedback and maintain composure during difficult management conversations
Qualifications
- Minimum 2-4 years management experience in beauty, retail, or customer service industry
- Proven track record of coaching teams to company expectations
- Demonstrated passion for training, development, and education
- Entrepreneurial mindset with history of generating business or executing community-focused events
- Strong managerial composure and courage to facilitate difficult conversations
- Excellent time management and team efficiency skills
- Ability to work in fragrance-filled environment
- Physical capacity to bend, stretch, stock shelves, and lift up to 50 pounds
- Availability for evenings, weekends, and holidays
Skills
Experience
Minimum 2-4 years of management experience in beauty, retail, or customer service industry, or equivalent internal experience. Demonstrated ability to coach teams to company expectations and a proven history of generating business through events or community engagement.
Education
High school diploma or equivalent required; post-secondary education in retail management, business administration, or related field is an asset.
Workplace
This position is based in North Bay, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 74,000 per annum.
Benefits
Product discounts, gratis and exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training and development initiatives, support for internal mobility across Canada, access to LVMH programs and job opportunities, performance-based bonus opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Beauty Services Manager», «Retail Operations Manager», «Beauty Experience Lead», «Store Manager, Beauty Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.