Sephora Client Experience & Beauty Services Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- May 8, 2026
About Sephora
Sephora is a leading global specialty retailer of beauty products and services, known for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines entrepreneurial retail energy with the resources and standards of a luxury conglomerate, investing heavily in employee development, experiential store formats and innovation.
Sephora Canada — Montreal: Client Experience & Beauty Services Manager to lead Beauty Studios and elevate in-store client experiences.
Role & Responsibilities
- Lead and develop the in-store client experience across the sales floor (“the stage”) and manage the Beauty Studios (Makeup, Skincare and Fragrance) to ensure consistent, high-quality paid and complimentary services.
- Recruit, train and certify beauty advisors; deliver Sephora onboarding (Welcome to Sephora) and Sephora 101 sessions and drive continuous upskilling and artistic development.
- Operate and manage the online booking/reservation system, publish advisor availabilities and schedule workshops and events to optimise studio utilisation and client engagement.
- Coach and mentor the team to achieve operational KPIs and sales goals; provide performance feedback and conduct difficult conversations when required.
- Ensure visual merchandising and floor standards are executed according to brand directives; manage stock levels for testers and service supplies and coordinate merchandising reconfigurations.
- Collaborate with brand representatives to maximise the effectiveness of in-store brand training and activations, and provide feedback on vendor-led training.
- Champion new retail technologies and service innovations to enhance client interactions and conversion.
Qualifications
- Minimum 2–4 years of supervisory or management experience in beauty, retail or customer-service environments, or equivalent internal experience.
- Proven track record coaching teams to achieve business objectives and fostering professional development.
- Demonstrated experience organising events, workshops or community-facing initiatives that drive traffic and engagement.
- Resilient under pressure with strong time-management skills and the ability to handle difficult conversations constructively.
- Availability to work evenings, weekends and statutory holidays; ability to lift and move up to 50 lbs and perform merchandising tasks.
Skills
Experience
Two to four years of supervisory or managerial experience in the beauty, retail or customer service sectors, with demonstrable success in team development, training and achieving store-level objectives.
Education
Secondary diploma required; post-secondary credentials in business, retail management, cosmetology or a related discipline considered an asset.
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance bonuses; competitive extended health benefits and life insurance (subject to full-time eligibility); employee discounts and complimentary product; access to brand events; robust training and development programs including LVMH/LVHM learning opportunities; paid time off.
Culture
Sephora cultivates an inclusive, fast-paced retail culture that prizes creativity, professional development and diversity. The company emphasizes hands-on training, mentorship and community engagement to create memorable client experiences and foster internal mobility within the LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Manager», «Store Experience Manager», «Beauty Studio Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.