Sephora Client Experience & Beauty Services Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 25, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Canada seeks Client Experience & Beauty Services Manager in London, ON. Lead sales floor and Beauty Studio teams with focus on coaching, training, and exceptional client service.
Role & Responsibilities
- Lead and coach Beauty Advisors and Leads on the sales floor, emphasizing exceptional client service and exceeding company goals
- Conduct training sessions including 'Welcome to Sephora' and 'Sephora 101' for new hires and existing team members, while overseeing certification and artistry skill development
- Manage the Services online reservation system, including publishing Beauty Advisors' availability and class schedules, and ensure adequate staffing for efficient client flow
- Collaborate with Operations to ensure sales floor visual merchandising aligns with company standards, maintain tester and supply inventory, and execute timely replenishment
- Drive innovation by ensuring Beauty Advisors leverage technology solutions in services to elevate the in-store client experience
- Manage vendor relationships and coordinate with brand representatives to ensure effective training and product engagement across store brands
- Plan, innovate, and execute in-store events and classes to create meaningful community and client connections
- Maintain a clean, organized sales environment and manage operational efficiency with strong time management practices
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience
- Proven track record of coaching teams to company expectations with a passion for training and development
- Entrepreneurial mindset with demonstrated history of generating business or executing community-building events
- Ability to maintain composure and exercise managerial courage during difficult conversations
- Strong time management and organizational skills extending to team efficiency
- Excellent physical capability to bend, stretch, lift and carry up to 50 pounds regularly
- Flexible availability for evenings, weekends, and holidays
Skills
Experience
Minimum 2–4 years of management experience in beauty, retail, customer service, or a related field. A proven ability to coach teams to performance expectations and a demonstrated passion for employee training, development, and education. Entrepreneurial experience generating business, executing events, or building community engagement is highly valued. Bonus experience includes makeup artistry, skincare services, or similar hands-on beauty expertise.
Education
No specific formal education requirement stated; however, relevant professional certifications in beauty, retail management, or customer service are valued.
Workplace
The successful candidate will be located in London, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, exclusive brand events and gratis products, extended health and life insurance with customizable coverage options, paid time off, internal training and development programs, support for internal mobility across Canada, and access to LVMH programs and job opportunities. Performance-based bonus opportunities are also available.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Operations Manager», «Store Experience Manager», «Beauty Studio Manager», «Client Services Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.