Sephora Client Experience & Beauty Services Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Canada hiring Client Experience & Beauty Services Manager in Brampton, ON. Lead sales floor and beauty services team, manage client engagement and training.
Role & Responsibilities
- Train and develop Beauty Advisors through new hire onboarding and ongoing team member education, including 'Welcome to Sephora' and 'Sephora 101' sessions
- Oversee Beauty Advisor certification processes and foster opportunities to enhance artistry and skincare skills
- Manage the Services online reservation system, publish Beauty Advisor availability and class schedules, and ensure adequate staffing for smooth client flow
- Maintain clean, organized sales floor standards, manage tester and supply levels, and execute visual merchandising updates aligned with company concepts
- Drive in-store innovation by ensuring Beauty Advisors leverage technology solutions to deliver elevated client experiences
- Coordinate with brand representatives to ensure effective product training and provide feedback on training effectiveness
- Design and execute in-store events and classes that create meaningful client engagement and community connection
- Collaborate with Store Operations and Talent Manager to support overall store performance and team development
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, or customer service industry or equivalent internal experience
- Proven track record of coaching teams to company expectations with strong coaching and development capabilities
- Demonstrated history of generating business or executing events that create community and client connections
- Ability to maintain composure and exercise managerial courage in difficult conversations
- Excellent time management skills with ability to enhance team efficiency
- Passion or background in makeup artistry or skincare services (preferred but not required)
Skills
Experience
Minimum 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience. Proven track record of coaching teams to meet company expectations, with demonstrated success in training, development, and team performance management.
Education
High school diploma or equivalent required. Post-secondary education in business, retail management, or beauty-related field is beneficial but not required.
Workplace
The role is situated in Brampton, Ontario, Canada — conveniently close to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Product discounts, gratis and exclusive brand events, extended health and life insurance benefits with customizable coverage options, paid time off, training and development programs, internal mobility opportunities across Canada, and access to LVMH programs and job opportunities. Performance-based bonus opportunities available.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Experience Manager», «Beauty Services Supervisor», «In-Store Beauty Operations Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.