- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 12, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Cashier at Sephora’s Shopping Eldorado store in São Paulo handles checkout transactions, customer service, returns and exchanges, cash procedures, and related store operations while maintaining service, presentation and security standards. The role is full-time and permanent.
Role & Responsibilities
- Follow Sephora’s customer-service policies and standards; welcome and assist customers enthusiastically and in accordance with its service procedures.
- Complete transactions accurately and efficiently, including gift wrapping; handle returns and exchanges positively; engage customers in appropriate conversation during checkout; provide basic store and product information; and encourage participation in customer-satisfaction surveys.
- Respect colleagues’ work, contribute to a pleasant and organized workplace, and participate as a productive and motivated member of the store team.
- Follow the LVMH Group code of ethics and conduct.
- Remain aware of Sephora’s product-presentation concepts; maintain cleanliness and organization at the cash desk; and help maintain standards in the back-of-house areas, including stockrooms, lockers, kitchen and restrooms.
- Follow Sephora’s policies and procedures and strive for excellence in the assigned area.
- Help control supplies, including packaging, bags, gifts and labels; complete assigned store tasks promptly and accurately; support store security standards; communicate area needs to the Supervisor; comply with sample policies and procedures; and stay informed about store events and merchandise promotions.
- Help reduce company expenses without compromising service or standards.
- Carry out daily cashier and operational duties, including returns and exchanges, communicating supply replenishment needs, price adjustments, cash-register opening and closing procedures, voids, employee transactions, and appropriate product packaging. Price adjustments, voids and employee transactions require approval from the Store Manager or Supervisor.
- Complete all My Sephora Learning training, seek additional training when needed, and assist with training new cashiers.
Qualifications
- Previous cashier experience preferred.
- Customer service, communication and organizational skills.
- Logical reasoning.
- Cash-handling or cashier experience preferred.
- Basic computer knowledge preferred.
- High school education or equivalent.
- Ability to communicate clearly with customers and employees verbally.
- Ability to operate the point-of-sale system.
- Availability and flexibility.
- Ability to comply with the dress code.
- Consistent and reliable customer service.
- Teamwork.
- Committed and proactive approach.
- Willingness to learn.
- Strong work ethic and values aligned with Sephora.
Skills
Experience
Previous cashier experience preferred; cashier or cash-handling experience preferred.
Education
High school education or equivalent.
Workplace
This position is based in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Benefits
Training and development, including personalized career plans.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.