Sephora Cash Manager

About Sephora

Sephora UK is the British arm of the global prestige beauty retailer Sephora, part of the LVMH group. The brand is recognised for its broad portfolio of prestige beauty labels alongside its owned Sephora Collection, rapid retail expansion, and a customer-centric, experiential store model that blends product discovery with personalised service.

Role & Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver exemplary customer service and adhere to Sephora’s operational standards.
• Provide ongoing cash-handling training to elevate till accuracy, safe management and payment confidence across the team.
• Manage all cash operations including tills, reconciliations, safe management, deposits and daily audits to ensure accuracy and compliance.
• Conduct performance check-ins, set goals, create personalised development plans and manage employee relations matters (attendance, performance follow-up).
• Analyse cash-related KPIs, identify improvement opportunities and implement action plans to raise operational performance.
• Implement and enforce loss-prevention procedures and company policies to maintain a secure retail environment.
• Identify operational inefficiencies and introduce process improvements to increase productivity and reduce risk.
• Troubleshoot IT and payment-related issues to ensure seamless point-of-sale operations.
• Maintain store standards for cleanliness, organisation and visual presentation and monitor replenishment of key stock lines.
• Support new store opening activities where applicable, including stock unboxing, organisation and preparation.

Qualifications

• Proven leadership experience in retail with demonstrable responsibility for cash operations and financial controls.
• Strong customer-service orientation with the ability to build rapport across diverse client and team profiles.
• Demonstrable coaching and team-development capability, including conducting performance reviews and development planning.
• Experience handling employee relations issues professionally, including attendance and performance management.
• Strong analytical mindset with experience using KPIs to drive operational improvements.
• Excellent communication and interpersonal skills with the ability to influence at store level.
• Organised with strong time-management skills and the ability to prioritise in a fast-paced environment.
• Willingness to work evenings, weekends and bank holidays as required by retail trading patterns.

Skills

Experience

Minimum 3 years of retail leadership experience with direct responsibility for cash handling, reconciliations and front-line team management.

Education

High school diploma or equivalent; vocational qualification in retail or management preferred.

Workplace

Benefits

Access to Sephora University training; role- and location-specific allowances (e.g., shoes, lunch); competitive pay with annual reviews; performance-based commission tied to store success; global employee discount; paid day off on birthday; access to perks and wellbeing platform; generous holiday allowance with option to buy extra days.

Culture

Sephora UK cultivates an inclusive, energetic retail culture that prizes creativity, product expertise and exceptional client experience. As part of LVMH, the brand emphasises professional development, diversity and high operational standards within fast-paced, experiential stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.