Sephora Beauty Sales Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Greet and enthusiastically assist all customers entering the store.
• Provide friendly, expert customer service and product knowledge.
• Identify customer needs through effective questioning and recommend suitable products.
• Share product knowledge with customers.
• Contribute as a productive and motivated member of the store team; respect colleagues’ work and help maintain a pleasant, organised working environment.
• Identify opportunities to improve the store and suggest potential solutions.
• Carry out services as needed and develop expertise in the assigned area.
• Follow market trends and the LVMH Group code of ethics and conduct.
• Maintain Sephora’s standards for product, service and event presentation, as well as store cleanliness, maintenance and organisation.
• Follow Sephora policies and procedures and strive to be a benchmark in the assigned area.
• Participate in stock control and quality checks; complete delegated tasks promptly and accurately.
• Maintain store security standards, monitor competitors and stay informed about store events.
• Participate in merchandise shortage and loss-prevention programmes.
• Help reduce company expenses without compromising service or presentation standards.
• Perform cashier duties when assigned and qualified.
• Maintain the confidentiality of information.
• Complete all My Sephora Learning training and actively seek additional training when needed.
• Assist in training new consultants.

Qualifications

• Retail experience preferred.
• Beauty experience preferred.
• High school diploma or equivalent.
• Foreign-language knowledge preferred.
• Able to communicate clearly with customers and colleagues.
• Able to operate the point of sale when qualified.
• Able to handle and apply products to customers.
• Availability and flexibility.
• Adherence to the dress code.
• Consistent and reliable customer service.
• Committed and proactive approach.
• Customer focus and teamwork.
• Work ethic and values aligned with Sephora.
• Results- and action-oriented approach.
• Willingness to learn.

Skills

Experience

Beginner-level; retail experience preferred and beauty experience preferred.

Education

High school diploma or equivalent.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.