Sephora Beauty Floor Supervisor

About Sephora

Sephora UK is the British division of the global prestige beauty retailer and is part of the LVMH group. The brand operates an extensive curated assortment of third‑party prestige brands alongside its own SEPHORA Collection, and is recognised for its emphasis on product discovery, experiential retail and category expertise. As an employer, Sephora positions itself as fast‑paced and growth-oriented, offering structured learning and clear progression paths within an international luxury retail network.

Role & Responsibilities

• Lead, coach and inspire a team of Beauty Advisors to deliver personalised customer service, artistry and product advice that reflect Sephora’s service behaviours.
• Enable ongoing training and development across makeup, skincare, fragrance and selling skills through SEPHORA University and on‑the‑floor coaching.
• Drive commercial performance by monitoring KPIs, analysing sales trends and mobilising the team to achieve and exceed sales targets.
• Manage day‑to‑day employee relations including attendance, performance conversations and disciplinary processes with professionalism.
• Own operational excellence: oversee stockroom and sales floor standards, deliveries, replenishment, stock audits, loss prevention and cash handling.
• Operate and oversee appointment and diagnostic platforms (Booxi, My Skin Diag), scheduling and Beauty Hub activations to ensure service excellence.
• Support visual merchandising updates, seasonal rollouts and brand activations to maximise discovery and conversion.
• Resolve customer queries and complaints promptly to protect brand reputation and foster loyalty.
• Assist with new store opening tasks such as unboxing, organising and preparing stock where required.

Qualifications

• Proven leadership experience in retail, with direct oversight of floor, stock or cash operations.
• Demonstrable experience managing employee relations processes (attendance, performance management, disciplinary steps).
• Commercially minded with a track record of meeting sales targets and using KPI data to drive performance.
• Excellent communication and customer service skills with the ability to coach and develop a diverse team.
• Organisational resilience with strong time‑management and the ability to prioritise in a fast‑paced environment.
• Flexibility to work evenings, weekends and bank holidays as required by retail trading patterns.

Skills

Experience

Minimum 5 years of retail experience with prior leadership or supervisory responsibility overseeing floor operations, stock and/or cash; experience driving sales performance and handling employee relations is required.

Education

High school diploma or equivalent; vocational or retail/beauty‑related qualifications and accredited training in sales or management are desirable.

Workplace

Benefits

SEPHORA University training; role/location allowances (including shoes and lunch); competitive pay with annual salary reviews; performance‑based commission tied to store results; global employee discount; paid birthday day off; perks and wellbeing platform; generous holiday allowance with option to buy extra days.

Culture

Sephora fosters an inclusive, creative and high‑energy retail culture focused on discovery and exceptional customer experience. The environment values continuous learning, internal mobility and diversity, with an emphasis on hands‑on coaching and measurable commercial impact.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.