Sephora Beauty Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Provide expert advice to customers on makeup, skincare, and fragrance.
• Deliver high-quality service in line with Sephora’s service philosophy and improve customer satisfaction; follow hygiene rules and procedures.
• Welcome customers in accordance with company standards for makeup and uniform.
• Understand customers’ needs, offer recommendations, and help them select suitable products.
• Understand the store’s short- and long-term sales targets and key KPIs, and work with the team to achieve them.
• Complete required foundational training and examinations; build product knowledge through brand and regional training and in-store training organized by store management.
• Share experience with colleagues and support one another’s learning and development.
• Understand career development paths for Sephora store employees and create a personal development plan.
• Prepare product displays in the assigned area and replenish products on shelves promptly.
• Keep shelves and drawers clean; maintain Sephora visual standards in the assigned area.
• Monitor the cleanliness and condition of testers, and promptly communicate identified issues to the management team.
• Execute quarterly company promotional displays.
• Process customer purchases according to cashier procedures and standard operating procedures, and correctly apply the company’s gift-with-purchase policy.
• Follow CRM policies and procedures to prevent non-compliance.
• Work with the management team to follow cashier SOPs and safeguard store cash.
• Process goods receipts, returns, and inventory counts accurately.
• Apply the first-in, first-out stock rotation principle and manage products approaching expiry to reduce store losses.
• Follow the warehouse 5S policy.
• Comply with all company policies and rules.
• Complete additional duties assigned by the Store Manager from time to time.

Qualifications

• Passion for cosmetics and the fashion industry.
• Enthusiasm for learning and a proactive approach.
• Optimism and strong communication skills.
• Teamwork.

Skills

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.