Sephora Beauty Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Provide expert advice on makeup, skincare and fragrance.
• Deliver service in line with Sephora’s service philosophy to enhance customer satisfaction, while following hygiene rules and regulations.
• Welcome customers in the company-standard makeup look and uniform.
• Understand customers’ needs, recommend products and help them select suitable items.
• Understand short- and long-term store sales targets and key KPIs, and work with the team to achieve them.
• Attend and complete required foundational training and examinations; build product knowledge through brand, regional and in-store training.
• Share experience with colleagues and support one another’s learning and development.
• Understand Sephora’s store career paths and create an individual development plan.
• Prepare product displays in the assigned area and replenish shelves promptly.
• Keep shelves and drawers clean; maintain Sephora’s visual standards in the assigned area.
• Monitor tester cleanliness and usage, and report issues to the management team.
• Execute quarterly promotional displays.
• Process customer purchases according to checkout procedures and standard operating procedures, and correctly apply the company’s gift-with-purchase policies.
• Follow CRM policies and procedures to prevent violations.
• Work with the management team to follow checkout SOPs and safeguard store cash.
• Process receipts, returns and stock counts accurately; follow first-in, first-out practices and manage products approaching expiry to reduce store losses.
• Follow the warehouse 5S policy and company policies and rules.
• Complete tasks assigned by the Store Manager as required.

Qualifications

• Enthusiasm for the cosmetics and fashion industries.
• Eagerness to learn and a proactive approach.
• Optimism and strong communication skills.
• Teamwork.

Skills

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.