Sephora Beauty Advisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

The Beauty Advisor provides makeup, skincare and fragrance consultations, delivers Sephora-standard customer service and supports sales targets, training, visual merchandising, cashiering and inventory management. This is a full-time, on-site store position reporting to store management.

Role & Responsibilities

• Provide expert consultations on makeup, skincare and fragrance.
• Deliver high-quality service in line with Sephora’s service philosophy and improve customer satisfaction.
• Follow hygiene rules and regulations while serving customers.
• Welcome customers in accordance with company standards for makeup and uniform.
• Understand customers’ needs, offer advice and help them select suitable products.
• Understand the store’s short- and long-term sales targets and key KPIs, and meet targets in line with the team plan.
• Complete required foundational training and assessments.
• Build product knowledge through brand and regional trainer-led sessions and in-store training organized by store management.
• Share experience with colleagues and support one another’s learning and development.
• Understand employee career paths at Sephora stores and develop an individual career plan.
• Prepare product displays in the assigned area and replenish shelves promptly.
• Keep shelves and drawers clean.
• Maintain the Sephora visual image standard in the assigned area.
• Monitor the cleanliness and use of testers in the assigned area and promptly report issues to the management team.
• Execute quarterly promotional displays.
• Process customer purchases according to cashiering procedures and standard operating procedures, and correctly apply the company’s gift-with-purchase policy.
• Follow CRM policies and procedures to prevent violations.
• Work with the management team to follow cashiering SOPs and safeguard store cash.
• Accurately complete receiving, returns and stock counts.
• Apply the first-in, first-out principle and manage products approaching expiry to reduce store losses.
• Follow the stockroom 5S policy.
• Comply with company policies and requirements.
• Complete tasks assigned by the store manager as needed.

Qualifications

• Passion for the cosmetics and fashion industries.
• Eagerness to learn and a proactive approach.
• Optimism and strong communication skills.
• Ability to work as part of a team.

Skills

Workplace

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.