- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Beauty Advisor provides makeup, skincare and fragrance consultations, delivers Sephora-standard customer service and supports sales targets, training, displays, checkout, inventory and daily store operations. The role is full-time and based in the store in Changsha; it reports to the store management team.
Role & Responsibilities
- Provide expert advice on makeup, skincare and fragrance to customers, delivering service in line with Sephora’s service philosophy and increasing customer satisfaction while observing hygiene rules and regulations.
- Meet store sales targets by understanding customer needs, recommending suitable products and working toward short- and long-term sales goals and key KPIs in line with team plans.
- Welcome customers in accordance with company standards for makeup and uniform.
- Attend and complete required foundational training and assessments; build product knowledge through brand, regional and in-store training; share experience with colleagues and support mutual learning and development; understand Sephora’s store career paths and create an individual development plan.
- Prepare product displays in the assigned area and replenish shelves promptly; keep shelves and drawers clean; maintain visual standards; monitor tester cleanliness and condition and report issues to management; implement quarterly promotional displays.
- Process customer purchases according to checkout procedures and standard operating procedures, apply the company’s gift-with-purchase policy correctly, follow CRM policies and procedures, and work with management to protect store cash security.
- Process goods receipts, returns and stock counts accurately; follow FIFO and manage products approaching expiry to reduce store losses; implement the stockroom 5S policy.
- Follow company policies and rules and complete additional tasks assigned by the Store Manager.
Qualifications
- Passion for the cosmetics and fashion industries.
- Eagerness to learn and a proactive approach.
- Optimism and strong communication skills.
- Teamwork.
Skills
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.