Sephora Associate Manager, Merchandising Operations — Systems & Tools

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Location
USA
└California
└San Francisco
Employment
Full-Time
Seniority
Mid-Level
Compensation
$102,000–114,000/year
Posted
Mar 27, 2026

About Sephora

Sephora is a global beauty retailer and omnichannel destination for prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines a fast-paced retail culture with a strong focus on innovation, diversity and customer experience, offering career mobility across merchandising, digital and retail operations.

Sephora is hiring an Associate Manager, Merchandising Operations — Systems & Tools in San Francisco (hybrid) to lead merchandising systems implementations and adoption.

Role & Responsibilities

  • Lead rollout and implementation of merchandising tools and systems from ideation through execution, including launch planning and post-launch optimization.
  • Manage project timelines, deliverables, stakeholder communications, training programs and post-launch action plans to support adoption and continuous improvement.
  • Oversee day-to-day operations of merchandising systems, partner with cross-functional teams and Technology to troubleshoot issues and deliver solutions.
  • Design and execute change management activities, including UAT coordination, user training, documentation and communication plans.
  • Identify process and tooling improvements to streamline workflows, reduce manual effort and improve operational efficiency across merchandising.

Qualifications

  • 5+ years of experience in strategy, operations, program management, merchandising operations, or related functions.
  • Proven experience leading large-scale projects, systems implementations or operational transformation initiatives.
  • Demonstrated change management experience (communications, training, UAT, post-launch support).
  • Bachelor’s degree or equivalent experience.
  • Strong organizational, communication and presentation skills with high attention to detail.

Skills

Smartsheet Monday.com Microsoft Office Project management Change management User acceptance testing (UAT) Training development and delivery Process optimization Cross-functional collaboration Problem-solving and root-cause analysis

Experience

Minimum of 5 years in operations, program or project management, merchandising operations, or a related field with demonstrated experience leading system implementations and large-scale operational initiatives.

Education

Bachelor’s degree or equivalent professional experience.

Workplace

The successful candidate will be located in San Francisco, California, USA.

Compensation

The base compensation for this position ranges from USD 102,000 to USD 114,000 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan enabling 401(k) match; PTO, protected leave and flexible work; training and tuition reimbursement; 30% employee product discount, gratis opportunities and LVMH flash sale access; Modern Health mental health and financial coaching; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, diverse and innovation-driven workplace where creativity and operational excellence intersect. Teams operate in a fast-paced, collaborative environment with strong focus on career development and cross-functional mobility within the broader LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Merchandising Operations Manager», «Merch Ops Systems & Tools Manager», «Merchandising Program Manager — Systems», «Merchandise Systems Implementation Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.