Sephora Assistant Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support the Store Manager in leading the team to deliver exceptional client experiences in a fast-paced retail environment
• Utilize data analytics to inform operational and sales strategies in collaboration with the Store Manager and District Manager
• Drive a selling culture within the team to achieve KPIs and promote Sephora's brand values
• Raise team performance and capability to support internal talent development
• Implement continuous improvement mentality and partner with the wider team on strategic initiatives
• Monitor shrinkage percentages, sales conversion rates, and Sephora Collection brand performance
• Forecast sales to maximize profitability and manage store profit and loss
• Coordinate brand events, training programs, and visual merchandising updates to maintain brand standards
• Develop and coach store talent through feedback, career development, and recognition programs
• Monitor key performance indicators and support achievement of Sephora's vision as the most loved beauty community

Qualifications

• 2–3+ years' experience in retail or store line management
• Previous retail management experience at a major box retailer or multi-site environment
• Demonstrated passion for excellent client service and experiential retail
• Strong organizational, analytical, and business management skills
• Hands-on leadership approach with active involvement on the sales floor
• Proven ability to attract, identify, and inspire talented employees
• Strong emotional intelligence and communication skills with influence across team levels
• Ability to work flexible schedules including weekends, evenings, and before/after store hours

Skills

Experience

Minimum 3 years of retail and store line management experience, preferably including tenure at a major box retailer or multi-site retail environment with demonstrated success in leadership and performance management.

Workplace

Benefits

Opportunities for personal development across Australia and New Zealand; opportunities across global luxury brands within the LVMH group; gifted products throughout the year plus store discounts up to 45%; paid parental leave, birthday leave, and personal leave; 24/7 mental health wellbeing programs; life insurance; social calendar events.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.