Sephora Assistant Store Manager

Overview

Sephora is a leading global beauty retailer and part of the LVMH Group, known for an expansive portfolio of prestige brands and an immersive omni-channel client experience. The retailer positions itself as inclusive and innovation-driven, offering accelerated career paths and development opportunities within a luxury retail environment.

Role & Responsibilities

• Support store operations and ensure the delivery of exceptional client experiences while driving sales, conversion and profitability in a high-volume retail environment.
• Lead, coach and develop the store team through real-time coaching, actionable feedback and formal performance appraisals to raise capability and engagement.
• Recruit, onboard and retain diverse, talent-aligned associates who embody Sephora’s service standards and brand values.
• Resolve client concerns with poise and professionalism; proactively drive engagement through loyalty programs and personalised service.
• Ensure operational excellence by maintaining a visually inspiring, immaculate store environment and adherence to company policies, procedures and brand guidelines.
• Optimise inventory and staffing resources to maximise sales opportunity and adapt quickly to shifting priorities in a dynamic retail landscape.
• Champion continuous learning and development initiatives to build bench strength and support career progression across the store.

Qualifications

• Proven success in assistant store management or equivalent supervisory role within fast-paced, high-volume retail environments.
• Demonstrable leadership and commercial acumen with experience recruiting, developing and motivating teams to meet performance goals.
• Outstanding verbal communication and interpersonal skills with ability to deliver constructive feedback and foster open dialogue.
• Commitment to coaching and talent development, with a track record of driving employee growth and accountability.
• Client-centric orientation with history of creating personalised experiences that build loyalty and drive repeat business.
• Availability to work evenings, weekends and holidays as required.
• Ability to lift and carry up to 50 pounds, stand and walk for the duration of a shift, and handle/apply beauty products (accommodations provided as appropriate).

Skills

Experience

Typically requires a demonstrated track record as an assistant store manager or senior supervisor in busy retail settings; candidates with 2+ years of relevant supervisory experience who have consistently driven sales and team performance are preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 63,100 to USD 77,350 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (401k match eligibility); paid vacation and sick leave; protected leave; eligibility for bonuses; training and tuition reimbursement; leadership development; 30% merchandise discount and product perks; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Culture

Sephora cultivates an inclusive, client-obsessed culture where creativity and professional development are encouraged. As part of LVMH, the brand blends luxury retail discipline with entrepreneurial energy, emphasising diversity, continuous learning and visible career pathways for store leaders.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.