Sephora Assistant Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Manage, develop, coach and appraise employees.
• Record and maintain team absence records.
• Induct new employees and organize training courses.
• Implement floor management.
• Act as a role model for the Sephora Attitude and pass on the Sephora DNA.
• Take responsibility for achieving monthly and annual sales targets, including year-on-year sales growth.
• Ensure excellent customer service and align the team around customer needs.
• Conduct morning briefings and shift handovers.
• Create customer experiences through initiatives such as beauty classes, hub activations and weekend looks.
• Update visual merchandising and implement updates and animations.
• Maintain order and cleanliness on the sales floor.
• Analyze sales-category key figures and derive sales activities.
• Create daily staffing plans and coordinate employees on the store floor through zoning.
• Carry out inventories to ensure optimum product availability.
• Manage merchandise across the full process, including receipt, storage, stock write-offs, returns and tester management.
• Ensure the store is opened and closed properly, including cash register closing.
• Report and track maintenance and merchandise issues.
• Deputize for the Store Manager in their absence.
• Ensure store operations comply with Sephora Audit rules.
• Monitor customer satisfaction and feedback, staff productivity and engagement, stock availability and replenishment efficiency, operational routine compliance, turnover against targets, category development, retail key figures (MS, IPT, AVB, CR and number of services), inventory scheduling, sickness rates and employee turnover.
• Perform additional tasks related to daily business.

Qualifications

• At least 3–4 years of retail experience, preferably in the beauty sector; minimum 5 years.
• Previous management and team leadership experience, with an empathetic management style.
• Enjoyment of working with customers and developing employees.
• Analytical and commercial approach to work.
• Strong hands-on mentality and presence on the sales floor.
• Good knowledge of English and the country's native language.

Skills

Experience

At least 3–4 years in retail, preferably in the beauty sector; minimum 5 years overall. Previous management and team leadership experience is required.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.