Sephora Assistant Store Manager

About Sephora

Sephora is a leading global beauty retailer and a maison within the LVMH group, recognised for its broad assortment of prestige cosmetics, fragrance and skincare brands and for pioneering an experiential, omni-channel retail model. The company cultivates a fast-paced, consumer-focused environment that emphasises diversity, continuous learning and leadership development across its store footprint.

Role & Responsibilities

• Support day-to-day store operations and collaborate with the Store Manager to ensure exceptional client experiences while driving sales and profitability.
• Lead, coach and develop store teams through real-time feedback, performance appraisals and targeted learning to elevate individual and store performance.
• Recruit, onboard and retain diverse talent, ensuring staffing levels and skill sets meet business needs and brand standards.
• Drive client engagement and loyalty through personalised service, effective use of loyalty programmes and proactive resolution of customer concerns.
• Maintain visual merchandising, store presentation and brand compliance to deliver an inspiring and immaculate retail environment.
• Manage inventory and staffing resources efficiently, including merchandising, stock replenishment and shrink prevention activities.
• Monitor store KPIs, sales performance and operational metrics; implement action plans to achieve targets.
• Enforce health, safety and loss-prevention procedures while modelling Sephora’s customer service and operational standards.

Qualifications

• Proven success in an assistant store management or supervisory role within fast-paced, high-volume retail environments.
• Demonstrable ability to recruit, coach and develop teams to meet and exceed sales and service objectives.
• Strong interpersonal and communication skills with a track record of delivering constructive feedback and building trust across teams and clients.
• Committed to coaching and continuous development, with the ability to translate performance feedback into actionable growth plans.
• Client-centric mindset with experience delivering personalised, loyalty-driving customer experiences.
• Availability to work evenings, weekends and holidays; ability to perform required physical tasks (lift up to 50 lbs, stand and walk for full shifts).

Skills

Experience

Demonstrated track record as an assistant manager or senior supervisor in retail, preferably within beauty or high-volume specialty retail, with experience driving sales, developing teams and managing store operations.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 60,100 to USD 73,600 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (student loan payments qualify for 401(k) match); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development programs; 30% employee discount, occasional gratis product and LVMH flash sale discounts; access to Modern Health and Financial Finesse; volunteer and donation matching.

Culture

Sephora promotes an inclusive, community-oriented culture where diversity of expression and continuous learning are central. Employees are encouraged to develop through structured training and career-path programs while contributing to a customer-first, beauty-led retail experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.