Sephora Assistant Retail Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support the Store Manager in leading the team and delivering an exceptional client experience in a fast-paced retail environment.
• Use data to support operational decisions and work with the Store Manager and District Manager to develop business growth and sales-conversion strategies.
• Drive a selling culture, meet KPIs, promote Sephora’s values and motivate the team.
• Raise team performance and capability, supporting the development of internal talent.
• Promote continuous improvement and work in partnership with the wider team.
• Energise the team to deliver first-class customer service.
• Help manage store profit and loss by monitoring shrinkage, sales conversion and sales forecasts, and promoting Sephora Collection.
• Support operational initiatives, including brand events, training and visual merchandising changes, while maintaining store cleanliness and Sephora’s brand standards and culture.
• Build a positive, inclusive team culture through feedback, coaching, learning, recognition and career development.
• Use core metrics and monitor KPIs to improve performance and help develop store talent.

Qualifications

• At least 2–3 years of experience in retail or store line management; the profile also specifies a minimum of 3 years.
• Passion for excellent client service and experiential retail.
• Previous retail management experience at a big-box retailer or multi-site experience.
• Excellent organisational, analytical and business management skills.
• A hands-on leadership approach, with a willingness to work on the sales floor to motivate and coach team members.
• Ability to attract, identify and inspire talented employees.
• Strong emotional intelligence, communication skills and ability to influence team members at all levels.
• Availability to work weekends, before and after store hours, and evenings; the ideal candidate can provide five full days of availability across key trading times, including late nights and weekends.

Skills

Experience

At least 2–3 years in retail or store line management; minimum 3 years.

Benefits

Personal development opportunities in Australia and New Zealand; opportunities across the global group of luxury brands; gifted products throughout the year; store discounts of up to 45%; paid parental leave, birthday leave and personal leave; 24/7 mental health and wellbeing programmes; life insurance; social calendar.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.