Sephora Assistant Manager, Retail Operations
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Jul 1, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks an Assistant Manager, Retail Operations in Singapore and Malaysia to drive operational excellence across 100+ stores and lead retail KPI optimization.
Role & Responsibilities
- Oversee store operations to ensure compliance with Sephora standards and audit requirements across Singapore and Malaysia retail network
- Drive operational excellence initiatives across the retail network to improve store productivity, execution consistency, and customer experience
- Partner with Store Managers and retail leadership teams to continuously improve store operational processes, workforce efficiency, and operational standards
- Monitor operational compliance and execution standards across stores, ensuring alignment with Sephora policies and operational guidelines
- Identify operational gaps, process inefficiencies, and business risks, implementing solutions to improve retail effectiveness and agility
- Support simplification and optimization of retail operational processes to enable store teams to focus on customers and selling
- Analyze store operational and commercial performance trends, providing actionable insights and recommendations to retail leadership
- Monitor key retail performance indicators including productivity, operational compliance, customer experience, and operational effectiveness
- Lead and support retail operational projects including new store openings, relocations, renovations, systems implementations, and regional initiatives
- Drive change management and operational adoption for new retail initiatives, systems, tools, and ways of working
- Oversee store maintenance planning, operational execution, and budget tracking across the retail network
- Monitor customer feedback trends and operational service standards to enhance the end-to-end customer journey
- Coach and develop Retail Operations Executive team members to strengthen operational capabilities and execution standards
- Foster strong collaboration and alignment between store teams and cross-functional stakeholders
Qualifications
- University diploma or degree
- Minimum 8 years of experience in a customer and commercial-focused retail environment (beauty or fashion preferred)
- Minimum 5 years' work experience in retail operations role
- Store management experience advantageous
- MS Office proficiency with advanced Excel and PowerPoint skills
- Service-oriented with demonstrable passion for the retail industry
- Comprehensive product, retail, and industry understanding
- Strong interpersonal and communication skills with positive mindset
- Strong organizational skills with ability to multitask and attention to detail
Skills
Experience
Minimum 8 years of experience in a customer and commercial-focused retail environment, ideally in beauty or fashion. Minimum 5 years' work experience specifically in a retail operations role, with store management experience preferred.
Education
University diploma or bachelor's degree required.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Operations Manager», «Retail Operations Coordinator», «Operations Specialist, Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.