Sephora Assistant Manager, Retail Operations

About Sephora

Sephora is a global prestige beauty retailer and omnichannel pioneer, known for an expansive portfolio of cosmetics, skincare and fragrance brands. As part of the LVMH family, Sephora blends entrepreneurial retail energy with rigorous luxury-group standards, offering fast-paced store environments and strong cross‑functional collaboration between merchandising, marketing and supply chain.

Role & Responsibilities

• Support the Head of Retail to design and deliver retail operations strategy that elevates store standards and drives KPI performance across the Thailand network.
• Lead continuous improvement projects across store operations, refining processes to increase efficiency without diminishing customer experience.
• Ensure consistent implementation of regional retail and visual merchandising guidelines, including space planning and in‑store activations.
• Conduct and coordinate regular store audits and performance reviews, maintain audit score KPIs and follow up on corrective actions.
• Manage cross‑functional stakeholder communication between stores, Market Retail Training, Marketing, Category, Supply Chain, Finance and HR to ensure seamless execution of initiatives.
• Prepare, compile and present regular and ad‑hoc reports (weekly/monthly/quarterly) including KPI dashboards, stock adjustment analysis and exception reporting.
• Oversee events calendar and rosters to align staffing with brand, marketing and training activities, minimising disruption to store operations.
• Support network expansion and store fit‑outs in partnership with Category, Supply Chain and Finance to ensure delivery to expected operational standards.
• Drive loss prevention and back‑of‑house optimisation to maximise storage capacity, health & safety and team efficiency.
• Manage procurement and vendor coordination for store supplies and fit‑out projects, including supplier onboarding, PO issuance and documentation in COREFA.
• Assist on retail IT/digital rollouts and regional initiatives, ensuring smooth implementation at store level.

Qualifications

• Thai national with a University diploma or degree; Bachelor's degree preferred.
• Minimum 5 years' experience in a customer‑ and commercial‑facing retail environment (beauty or fashion preferred).
• At least 2 years' experience in a retail operations role; 1+ year store management responsibility is advantageous.
• Advanced proficiency in Microsoft Excel and PowerPoint with strong analytical and presentation skills.
• Demonstrable understanding of retail KPIs, visual merchandising, inventory controls and loss‑prevention practices.
• Strong interpersonal, stakeholder management and written/verbal communication skills.
• Highly organised, service‑oriented and able to manage multiple projects and priorities concurrently.

Skills

Experience

Minimum 5 years in commercial, customer‑facing retail; at least 2 years in retail operations and preferably 1+ year with store management responsibility, ideally within beauty or fashion retail.

Education

University diploma or degree (Bachelor's degree preferred).

Workplace

Culture

Sephora cultivates a fast‑paced, client‑centric retail culture that values creativity, product expertise and cross‑disciplinary collaboration. As part of LVMH, the company combines entrepreneurial agility with robust operational standards and development opportunities across regional and global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.