Sephora Asset Protection Team Lead

Overview

Sephora is a global prestige beauty retailer and part of the LVMH group. Renowned for an omnichannel, high-touch client experience, Sephora operates an extensive network of stores and digital platforms and emphasizes training, product expertise and store-level excellence.

Role & Responsibilities

• Serve as a district-level trainer and mentor for Loss Prevention Agents; support onboarding and ongoing development.
• Monitor and analyse exception reports and cash variances to detect potential internal theft and control inventory shrinkage.
• Coordinate and execute quarterly shoplifting blitzes and other operational loss-prevention initiatives.
• Prepare and deliver weekly Market and Agent recaps to the District Loss Prevention Manager (DLPM).
• Conduct Store Tours with store leadership, complete and communicate Store Tour Notes to SD, DLPM and DM.
• Conduct OPEX evaluations and support hiring processes, scheduling approvals and performance assessments within the assigned district.
• Act as witness in internal investigations where applicable and attend/present at district meetings in the absence of the DLPM.
• Support inventory preparation for high-shrink stores and assist with multi-store district oversight and escalation.

Qualifications

• Minimum of a High School diploma or equivalent; post-secondary education an asset.
• Minimum 2 years of loss prevention experience in a retail environment; experience supporting multiple stores or a district preferred.
• Demonstrable leadership and coaching capabilities with the ability to train and develop staff.
• Strong written and verbal communication skills and professional stakeholder management.
• Ability to work nights, weekends, holidays and undertake occasional overnight travel within the district.
• Must be able to stand and walk the sales floor for an eight-hour shift and work in a fragrance-filled environment.
• Compliance with current provincial or local licensing requirements where applicable.

Skills

Experience

Minimum 2 years of loss prevention experience in a retail environment; prior experience in a supervisory or multi-store support capacity is preferred.

Education

High School diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from CAD 20.80 to CAD 24.45 per hour.

Benefits

Comprehensive total rewards package including performance bonuses, competitive benefits and robust learning and development programs.

Culture

Sephora fosters a fast-paced, client-centric retail culture that prizes product knowledge, creativity and service excellence. The workplace emphasizes professional development, cross-functional collaboration and an inclusive environment where front-line leaders are empowered to drive operational standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.